team leader

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Andaz Full time

Summary

Duties and responsibilities related to the Team Leader - Outlet role:

  • Supervise the service floor during shifts to ensure all guests receive prompt, courteous, and consistent service according to brand standards.
  • Conduct daily pre-shift briefings in the absence of the manager to communicate daily specials, "86" items (unavailable items), and service focus areas.
  • Train and mentor junior staff (Waiters/Waitresses) on service sequences, menu knowledge, and upselling techniques to maximize revenue.
  • Inspect table setups and mise-en-place before service begins to ensure cleanliness, proper cutlery alignment, and full stock levels.
  • Handle minor guest complaints and feedback professionally on the spot, escalating serious issues to the Outlet Manager when necessary.
  • Manage the Point of Sale (POS) system operations, including voiding bills, splitting checks, and performing end-of-shift cash reconciliation.
  • Ensure strict adherence to HACCP and hygiene standards within the outlet, monitoring the cleanliness of service stations and back-of-house areas.
  • Assist in creating staff rosters and monitoring attendance, ensuring adequate coverage for peak business hours.

Qualifications

  • Education: Diploma or Certificate in Hospitality Management or Food & Beverage Service.
  • Experience: Minimum of 2 years of work experience in F&B operations, preferably within a 4 or 5-star hotel environment.
  • Technical Skills: Proficient in using POS systems (e.g., Micros, Simphony) and basic computer literacy.
  • Key Attributes: Strong communication skills in English, leadership potential, and the ability to remain calm under pressure during peak service.

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