Junior Customer Service Officer

6 days ago

Doha, Baladīyat ad Dawḩah, Qatar Seib Insurance & Reinsurance Company LLC Full time

About the job

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.

Seib Insurance & Reinsurance Company is looking for a Junior Customer Service Officer to join its growing team. The role focuses on handling life & medical claims related queries and complaints from clients.

Joining our 1700 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.

Responsibilities

  • Handle and resolve claim-related queries in a timely and professional manner.
  • Coordinate and escalate matters to the Third-Party Administrator and SEIB Management for resolution of claims issues when required.
  • Maintain day-to-day communication with clients within the assigned portfolio.
  • Monitor and report customer service issues, providing recommendations for improvement.
  • Communicate group renewal terms and sales proposals; follow up and provide weekly status updates.
  • Prepare and deliver presentations for new and renewed policies to Brokers and Policyholders, as needed.
  • Support in the preparation of policy booklets and coordinate issuance within agreed turnaround times.
  • Identify and report recurring issues and risks to prevent reputational impact on SEIB.
  • Contribute to client satisfaction enhancement with the aim of maximizing policy renewals.
  • Ensure adherence to communication and administrative timelines, including response deadlines for emails and prompt answering of calls.

Requirements

  • Degree in Medicine
  • 1-2 years' experience in a Customer Service role. Medical insurance knowledge is preferred.
  • Fluency in English and Arabic.

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