TTC Systems Administrator II

Overview

MicroTech is seeking a System Administrator support resource for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team utilizes the Forcepoint Trusted Thin Client solution for its multi-level security computing and networking environment.

Responsibilities

Support Cross Domain Solutions as required;Provide Tier 2 technical support;Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain systems (physical and virtual), including administration of core and functional services;Manage and administer user accounts, profiles and access;Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment;Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance;Provide technical assistance for assigned projects;Provide desktop, server and software application integration support;Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems;Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to government technical representatives;Evaluate current architecture, research current technologies/solutions; and provide systems hardware/software upgrade and replacement recommendations for end-of- life/end-of-support COTS products to government technical representatives;Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for systems equipment and software;Coordinate with system program offices (or commercial vendors) and implement approved hardware/software changes, upgrades and enhancements, as directed by the Government;Update and maintain as-built systems/server configuration and connectivity drawings, diagrams and documentation, and publish semi-annually (Deliverable: System Documentation); andAs required, the Contractor shall coordinate with Forcepoint to perform Quarterly TTC Health Assessments (billed as an Other Direct Cost (ODC)) to analyze overall health, operational capability and capacity of TTC infrastructure and services; and recommend courses of action to address any identified deficiencies or shortfalls;Update and maintain as-built TTC systems/server configuration and connectivity drawings, diagrams and documentation, and publish semi-annually (Deliverable: System Documentation).

Qualifications

Bachelor's degree in Computer Science, Information Systems Management, Computer Engineering or related field, and 4 years' software development / engineering experience; or Associate's degree in Computer Science, Information Systems Management, Computer Engineering or related field, and 6 years' software development / engineering experience; or 8 years' experience software development/engineering experienceDoD 8570 IAT Level 2 (Security+) or higherCitrix Certified Professional-Virtualization (CCP-V) or Citrix Certified Professional-Networking (CCP-N), or equivalent CertificationActive Secret clearance or above required.

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs.

MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.

We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:

• Insurance (medical, dental vision)

• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)

• 401k Plan with Employer Matching Contribution

• 11 Company-Paid Holidays

• Tuition Assistance

• Voluntary Benefit Programs

• Corporate Discounts

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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