Communication Specialist

Job title

Communication Specialist

Ref #

229004

Location

Qatar - Doha

Job family

Customer Service

• Closing date: 30-Nov-2025

Description - External

About the role

We are currently recruiting for Communication Specialist for Customer Contact Centers in Doha.

As a Communications Specialist, you play a pivotal role in ensuring transparent, timely, and engaging information flow across the international Customer Contact Centre workforce. This position requires designing, implementing, and leading a robust communications framework that effectively delivers updates on new business requirements, policy changes, and strategic initiatives. Beyond information dissemination, you are responsible for fostering a culture of collaboration and trust, driving employee engagement, and maintaining high morale throughout the organization

Key accountabilities:

• Design and execute a comprehensive communication strategy that spans all levels of the Customer Contact Centre, ensuring clarity and consistency.
• Collaborate cross-functionally with departments to gather critical updates and transform them into clear, concise, and engaging messages for employees.
• Deliver timely communications through diverse channels, including newsletters, emails, and digital platforms, to keep the workforce informed and connected.
• Lead and coordinate large-scale communication initiatives, such as virtual and in-person meetings, fostering alignment and engagement across teams.
• Evaluate and optimize communication effectiveness by leveraging feedback and engagement metrics to continuously refine strategies.
• Maintain a structured communication calendar to track and manage scheduled updates, campaigns, and initiatives.
• Champion employee engagement by driving programs that boost morale, such as recognition initiatives, feedback loops, and social activities.
• Ensure brand and message consistency by adhering to corporate communication standards across all Customer Contact Centers.
• Support organizational change by providing clear, consistent communication during system implementations and process transitions.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

The successful candidate will have the following qualifications and job specific skills:

• High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 5 years of job-related experience
• Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.

Job Specific skills:

• Fluent command of English, with excellent grammar and comprehension.
• Exceptional written and verbal communication abilities, capable of tailoring messages for diverse audiences.
• Adaptability in high-pressure environments, with proven ability to manage crises effectively.
• Strong organizational and interpersonal skills, with the capacity to handle multiple tasks and projects simultaneously.
• Collaborative mindset, able to work seamlessly across functions and with diverse teams.
• Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, Communicator, and Outlook.
• Proactive and innovative approach, with the ability to identify improvement opportunities and drive change initiatives.

Preferred

• Understanding of designing and formatting communication
• Working knowledge of photo and video-editing software
• Experience managing intranets and digital communities such as Viva Engage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.