IT Support Engineer

About Us:

Sanipex Group offers to our customers a unique lifestyle proposition throughout the Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. Our team enjoy and participate in comprehensive training programs to develop new skills and capabilities. You too can thrive in a positive, fun, and driven culture and take your career to new heights. We employ over 43 nationalities and committed to inclusion and diversity. Since our team is expanding, we are looking for a talented IT Support Engineer to join us.

About the Role:

As an IT Support Engineer, you will provide 1st and 2nd line technical support for desktops, laptops, printers, and mobile devices, resolving issues both on-site and remotely. You will play a key role in maintaining and supporting the organization's IT infrastructure.

Your responsibilities will include managing endpoint security, enrolling devices in Mobile Device Management (MDM) solutions, and maintaining accurate IT asset and equipment logs.

You will support and configure Windows and macOS environments, as well as manage the Microsoft 365 ecosystem, including Azure and Intune.

The role involves hands-on support for network infrastructure, including firewalls, switches, and access points, as well as experience with CCTV configuration and support. You will handle user onboarding and offboarding, mailbox and account management, and contribute to small to medium-sized IT projects.

You will work closely with the IT Manager to escalate critical issues, support ongoing IT initiatives, and ensure smooth day-to-day operations. Flexibility in working hours and occasional travel to other group locations may be required.

About You:

You have strong technical knowledge of Windows and macOS environments, Microsoft 365 (Office 365), Azure, and Intune. You possess solid networking fundamentals and hands-on experience supporting network devices such as firewalls, switches, and wireless access points.

You are experienced in configuring and deploying hardware, installing authorized software, and ensuring systems are kept up to date with the latest security patches and updates. Familiarity with ITSM ticketing tools and structured incident management is essential.

You are well-organized, able to prioritize tasks effectively, and comfortable working in a fast-paced support environment. Strong communication skills and a collaborative mindset allow you to work efficiently with users and IT leadership.

Relevant certifications such as CCNA, ITIL, or Azure are considered an advantage.

What we can offer:

You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.

We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.

We Welcome Everyone to Apply:

It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.

We would like to thank you in advance for your application. Due to the influx of applications, we don't always get the opportunity to speak to our candidates. Consequently, if you haven't been contacted over the next two weeks then you can assume you have not been successful on this occasion.