Human Resources Supervisor

PRIMARY RESPONSIBILITIES:

• Assist on the administrative activities of payroll, benefits, legal compliance and employment law
• Know and understands the job description of all position in his/her department and beware of others.
• Know and understands policies relating to his/her department and others.
• Assist in implementing guidelines, policies, and procedures in compliance with corporate direction
• Assist in developing a recruitment / selection strategy and mobility process
• Prepare employment contract and all related documents for new staff
• Handle the staff movement process including new hired, promoted, resigned.
• Make a monthly payroll report and send to Finance Department.
• Assist in monitoring proposed manning budget according to the Management requirement.
• Assist in supporting operations and assists in achieving team member and guest satisfaction goals
• Assist in preparing and supervising the performance appraisal reviews – Mid Year Talk and yearly performance appraisal.
• Assist in interviewing, selecting, training, appraising, coaching, counseling and giving disciplines departmental staff according to company standards
• Assist in measuring staff satisfaction through surveys, round tables, and one-on-ones with team members, exit interview.
• Monitor the whole process of staff Recognition Program
• Address employee relations matters, responds timely to staff
• Supervise all licenses and contacts with the governmental department in order to extend and register any hotel licenses.
• Proceed and ensure the implementation of staff benefits on the Group / Life insurance, provident fund and social security.
• Take the role as Eagle HR system champion on all payrolls and time attendance.
• Supervise on House fund and send the expenses report to Finance Department.
• Assist in implementing Employee Relations activities including charitable, welfare campaigns, sports activities.
• Prepare staff turn over reports and monthly HR ratio.
• Prepare HR report, HR Input File and reports related Dusit Corporate Office
• Conduct monthly locker Room and staff canteen inspection/review.
• Supervise in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication.
• Proceed all administration documents required by the staff including working certificate, salary guarantee certificate, Hotel certificate
• Interact in a positive way with other departments to ensure a luxury guest experience
• Ensure compliance with local health and safety regulations
• Must be an example of the Dusit Values, brand standards, and a champion of grooming and appearance guidelines
• Perform other duties as assigned by Director of Human Resources

Training and Human Resources responsibilities:

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Human Resources Management, Business Administration or relevant discipline
• Have a strong knowledge in all HR functions.
• Practical experience in HR administrative function at least 5 years. Exposure in hospitality business is desirable
• Have good English communication skills both in written and spoken
• Computer literate
• Possess professional disposition with good communication and interpersonal skills

Date Posted

June 16, 2025

Location

Dusit Doha Hotel

Division

Human Resources