Coordinator - Patient Imaging

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International (MSI) Full time 90,000 - 120,000 per year

Location

Doha, Qatar

Experience

2

Job Type

Outsourcing

Job Description

KEY ROLE ACCOUNTABILITIES

  • Performs consistent quality scheduling of patients to all modalities in Radiology to meet the needs of the

patient and physician.

  • Consistently performs accurate Patient Identification practices, including proper PEARL record searches.

  • Initiates and advocates decisions in the context of patient experience and patient-centered care –

which impacts patients, families, and physicians.

  • Involvement in pre-authorization and insurance verification during scheduling activities

  • Exceptional patient relations and communication in all telephone, email and/or face-to-face patient

encounters to provide a superior 1st point of contact patient experience.

  • Observes and maintains patient privacy and confidentiality at all times.

  • Consistently performs the Patient Identification process, including patient wristbands and methodical

implementation of the biometric system in Patient Identification practices

  • Performs accurate scheduling activities in assigned Radiology locations face-to-face, via telephone and

by electronic methods. Shows ability and aptitude to function between modalities whilst maintaining

proficient practice.

· Performs scheduling of patients for all assigned modalities and associated preconditions, including consideration of: o Priorities and special needs. o Equipment resource availability, static and mobile o Multidisciplinary staffing involvement o Advanced scheduling of multi-modality and multiphasic exams o Advanced scheduling of DI/Radiology exams under anesthesia · Coordinates surgical pre-operative, perioperative and interventional radiology procedure bookings with surgical scheduling team for pre-operative activities and pre-procedural resource availability. · Identifies scheduling conflicts and adjusts schedule to best of ability. Escalates as appropriate to ensure resolution. · On scheduling initiates insurance eligibility, when appropriate, which may require direct contact with financial counsellors and insurance authorization teams · Performs basic pre-registration tasks upon booking appointments. · Creates orders in Cerner for externally referred-in patients, transcribing the information from the provided requisition form. · Assists PACS Administrator, as scenario necessitates, to accurately copying patient imaging exams to CD /DVD from PACS for patient referral elsewhere · Assists and liaises with the Radiology Processing Officers in associated reception – basic registration duties as workload necessitates. · Adheres to departmental and organizational policies, procedures and regulatory standards and requirements. · Adheres to and promote compliance with the hospital's radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident. · Participation and compliance with quality improvement programs and competency assessment initiatives for Radiology services. Participates in mandatory training and actively practices continual professional development in alignment with professional development programs. · All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned. · Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies · Adheres to and promotes Values In view of the evolving needs and opportunities within this position may be required to perform other duties as assigned and reporting relationships may vary.

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