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Guest Services

12 minutes ago

Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Full time

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Guest Services Agent , you will be responsible for the following duties:

  • Greet, check-in, and escort guests promptly to their rooms
  • Address special guest preferences recorded in guest history profiles
  • Handle cash drawer properly as outlined in the MODOH Controller s Policy
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
  • Communicate clearly with the Night Duty Manager and Accounting Department
  • Establish a good working knowledge of the Hotel outlets and products

As Guest Services Agent , we expect from you:

  • Friendly, enthusiastic, passionate, Sociable
  • Engaging, Genuine, Organised
  • Minimum of 1 year of Front Office experience
  • Minimum 2 years of experience working in a 5-star hotel environment
  • Previous experience working in the Middle East Region is an advantage
  • Strong command of Microsoft Office products ,HMS

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  • A competitive salary and benefits packages
  • Transportation and Housing provided
  • Relocation and Vacation Tickets