Service Engineer

2 weeks ago

Doha Al Asimah Qatar ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Service Team Leader

  • Your role and responsibilities

    In this role, you will have the opportunity to Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s). Displays clear understanding of sense of urgency and care in their own area of responsibility.

    The work model for the role is: onsite

    This role is contributing to the Electrification Division based in Qatar

    You will be mainly accountable for:

  • Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
  • Works with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points
  • Utilizes the local practices to notify the account team about the opportunities.
  • Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
  • Utilizes all relevant tools.
  • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
  • Plans and executed work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Identifies improvement needs and potential solutions for them in the ways of working.
  • Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
  • Prepare all documents and customer reports to be signed by the customer representative.

  • Qualifications for the role

  • 5+years of experience as a field service engineer
  • Strong knowledge of ABB products
  • Technical experience in LV, MV Switchgear Pannels.
  • Superior Knowledge of our clients in the market
  • Fluency in English, both written and spoken.
  • Excellent computer skills - MS Office, Outlook.
  • Bachelor's degree in electrical engineering
  • What's in it for you?

    We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward 

    Benefits

    ABB offers a full range of benefits to help you thrive at work and beyond.

    Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World. 

    EVP Hashtags 

    #ABBCareers  

    #RunwithABB 

    #Runwhatrunstheworld 

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

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