ITSM Developer

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar VAM Systems Full time
Job Description

We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills


• Bachelor's degree in Computer Science, Information Systems, or related field.


• Hands-on experience with at least one ITSM platform (preferably Ivanti).


• Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.


• Experience with scripting languages (JavaScript, Python, PowerShell, or similar).


• Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).


• Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).


• Strong understanding of databases (SQL/NoSQL) and data structures.


• Good troubleshooting, debugging, and problem-solving skills.


• Experience with version control (Git) and CI/CD pipelines.

Key Responsibilities


• Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).


• Configure and develop APIs, web services, and middleware components to support ITSM processes.


• Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.


• Develop and customize workflows, business rules, and automation scripts within the ITSM platform.


• Ensure integrations adhere to data quality, performance, and security standards.

Joining time frame: 2 weeks (maximum 1 month)

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