Intern - Rooms

Country/Region

Qatar

Province/City

Doha

Hiring Entity

Rosewood Doha

Department

Rooms - Front Office

Job Type

Full-time Permanent

Job Summary

Exposure of different areas within the rooms division during pre-opening stage. Focusing on admin tasks and preparing for the hotel opening.

Essential Duties and Responsibilities

Guest Experience

• Understand the guest journey, including all touch points.
• Understand the SAG levels including all different touch points.
• Understand Forbes, LQA and brand standards.
• Organize amenity program with Guest Experience Manager including amenity assignment, understanding the ordering procedure and support the creation of the refreshing program.
• Design special occasion packages and create a presentation.
• Source activities and most recommended placed in Doha and model a concierge recommendation menu.
• Create Front Office welcome book.

Heart of House

• Room setup OS&E according to brand standard.
• Keep track of inventory and segregation of OS&E.
• Room cleaning procedure, deep cleaning protocols and execution.
• Understand room inspection based on check list.

Trainings

• Understand the different platforms to be used during operation such as Alliants, glowing, knowcross, Opera etc.
• Different role plays scenarios focusing on guest experience, challenging situations etc.

Associate Accommodation

• Gain knowledge on Associate accommodation facilities.
• Understanding the various facilities within the associate accommodation and facility management process.
• Setting up Associate room with OS&E based on Rosewood associate housing guidelines.
• Creating and implementing policies that ensure the associates wellbeing, safety, and healthy living environment.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be a "Brand Ambassador" at all times and ensure brand integrity and clarity are always maintained.
• Model the company's culture, vision, mission, and core values at all times.

Confidentiality

Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.

Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
• • Regulations
• Risk Assessments for your department
• Hotel Fire & Bomb Procedures

Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
• Complete any reasonable requests given by senior management.

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city's most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world's pinnacle of private luxury living and contemporary style in Qatar.