Senior Consultant

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Salt Full time 90,000 - 120,000 per year

Job Title: Senior Consultant – Service Design (Customer Experience Focus)

Location:
DOHA

Job Type:
Contract

Department:
Strategy / Design / Customer Experience

About the Role

We are seeking a strategic and hands-on
Senior Consultant – Service Design
with a strong focus on
Customer Experience (CX)
to join our growing team. In this role, you will lead the design and delivery of innovative, customer-centric services that create measurable value for both clients and end users. You will collaborate with cross-functional teams, senior stakeholders, and clients to translate insights into seamless and impactful service experiences.

Key Responsibilities

  • Lead end-to-end service design engagements from discovery through to implementation.
  • Map and analyze existing customer journeys to identify pain points and opportunities.
  • Co-create future-state service blueprints and experiences based on user insights and business goals.
  • Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations.
  • Facilitate workshops with clients and stakeholders (e.g., journey mapping, ideation, prototyping).
  • Translate complex business challenges into clear, actionable design strategies.
  • Collaborate with UX designers, product owners, researchers, and technologists to ensure customer-centricity is embedded throughout the design process.
  • Guide clients through the change management necessary to adopt new service models.
  • Deliver clear, persuasive presentations and documentation to influence senior stakeholders.
  • Mentor and support junior team members in service design methodologies and best practices.

Required Qualifications & Experience

  • 5+ years of experience in service design, customer experience design, or a related field.
  • Proven track record of delivering service design solutions for complex organizations or systems.
  • Strong understanding of customer experience strategy, design thinking, and human-centered design methodologies.
  • Skilled in journey mapping, service blueprinting, ecosystem mapping, persona development, and rapid prototyping.
  • Experience conducting user research, usability testing, and stakeholder interviews.
  • Excellent communication and facilitation skills—comfortable engaging with senior clients and stakeholders.
  • Ability to balance strategic thinking with detailed execution.
  • Proficiency with design and collaboration tools such as Miro, Figma, Adobe XD, or similar.

Preferred Qualifications

  • Experience in industries such as healthcare, finance, public sector, or telecommunications.
  • Background in business consulting or design strategy.
  • Familiarity with agile methodologies and product development processes.
  • Master's degree in Service Design, HCI, Business, or a related field.

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