IT Support
2 days ago
Location
Doha, Qatar
Experience
5-10
Job Type
Recruitment
Job Description
Title: IT Support Admin
Experience: 5+
Preferred Industry: Oil/Gas/Energy
Job Description:
- Installing/configuring/maintaining of the user's computer hardware/softwareand receive/deliver required hardware /software to /from users to ensure thesmooth running of their system.
- Support and problem identification and resolution:
- receive service requests, establishes the nature of the problem and attempts toresolve the problem if it is software related and /or contact hardware vendorand arrange for transfer of such hardware if its hardware problem ensuringprompt response to users support calls and minimum time of fixing the problem.
- Provide all adequate IT support requirements whether remotely, onsite,offshore, onshore or remote project offices.
User Account management:
Assist user in resetting system password, unlock account etc.
Printers and consumables:oPerform routine check for client printers, report any hardware error to the vendor and follow up for repair.oReplace toners/cartridges to all local and network printers as and when needed.
Monitor the track of IT consumables/ toners and report the shortage items to IT supervisor to arrange for items procurement.
IT items dispatch forms Report:oPrepare and submit the monthly dispatch report to IT supervisor
oAdditonal Required Skills,
- Hands on experience in Office 365 applications. (exchange online, SharePoint, onedrive and teams)
- Experience on network connectivity trouble shooting.
- English Fluent language, good communication skills and ability to deal with supportcalls.
- Strong sense of discretion and confidentiality
- Good analytical and problem-solving skills
- Up-to-date technical knowledge and training
- Good interpersonal and customer care skills
General Job-Related Information & Conditions,
oSite visit to onshore and offshore locations to attend user requirements, when and as required (overnight stay might be required)
oOfficial working hours are 8 for 5 days a week. However, support team member must ensure the availability 24/7 to attend users request by phone, remote access, attend back to office or if required visit the onshore/offshore sites any time after working hours,Weekends or public holidays if required.
oMinimum Experience shall be 4 years, preferred 2 years in similar oil/gas drilling field.oSupport team member must be fit to pass required medical and safety trainings to get the onshore/offshore access/travel passes
.oTransportation to and from onshore/offshore sites will be arrange by client. However other transportation to and from client offices shall be the support member responsibility.oAny paid overtime shall be pre-authorized and approved by client IT supervisor.
oSupport team member must have a Qatari ID residence to get access toonshore/offshore locations.
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