Senior Consultant

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time $90,000 - $120,000 per year

Job Purpose

The Senior Consultant – ATM Business will support product delivery, business analysis, user acceptance testing, and vendor coordination for the bank's ATM and self-service channel operations. Reporting to the Vice President – ATM Business Management, this role ensures that ATM network performance, compliance, and customer experience align with the bank's strategic goals and operational standards.

Key Responsibilities

  • Conduct detailed business analysis to improve ATM and self-service channel performance.
  • Prepare, plan, and execute
    User Acceptance Testing (UAT)
    for all ATM-related enhancements, ensuring alignment with functional, operational, and regulatory standards.
  • Assist in
    vendor management
    , including SLA tracking, performance evaluations, and issue resolution.
  • Prepare and deliver management reports covering ATM network performance, customer usage trends, and cost optimization insights.
  • Support ATM expansion initiatives, upgrades, modernization projects, and new feature rollouts.
  • Collaborate with
    Risk, Compliance, Operations
    , and other teams to ensure ATM operations meet all regulatory and security requirements.
  • Coordinate the full
    ATM lifecycle management
    , including deployment, configuration, maintenance, monitoring, and replacement planning.
  • Provide support for operational incidents, system outages, or service disruptions related to the self-service channel.

Qualifications & Experience

  • Bachelor's degree in
    Business, Banking, Information Systems
    , or a related discipline.
  • 4–6 years
    of experience in banking operations, self-service channels, ATM business, or digital banking environments.
  • Strong knowledge of
    ATM operations
    , card management systems, switching platforms, and digital banking processes.
  • Good understanding of
    regulatory and compliance requirements
    related to ATM and customer-facing channels.
  • Proficiency in
    MS Excel, Power BI, dashboards, and reporting tools
    .
  • Strong analytical and problem-solving skills with the ability to interpret data and recommend improvements.
  • Excellent communication and stakeholder management abilities.
  • Ability to work effectively in cross-functional environments with multiple business and technical teams.

Desired Attributes

  • Strong attention to detail with a process-oriented approach.
  • Customer-focused mindset with the ability to propose innovative improvements.
  • Ability to work independently while contributing to team goals.
  • High sense of ownership, accountability, and proactive attitude.

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