Client Delivery Manager – AI SaaS

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time 120,000 - 240,000 per year

Job Summary

We are seeking a highly experienced, strategic yet hands-on
Client Delivery Manager
to lead the delivery, scaling, and support of our AI SaaS platform across complex enterprise environments.

The ideal candidate brings a strong blend of
technical fluency
,
compliance awareness
,
client relationship management
, and
operational discipline
—while consistently identifying opportunities for
growth, automation
, and
efficiency
. You will be responsible for ensuring the smooth, compliant, and value-driven delivery of our AI platform, to clients across industries such as
healthcare, energy, oil & gas, government, hospitality, and financial services
.

Key Responsibilities

  • Own the end-to-end
    delivery execution
    for enterprise clients, ensuring SLA compliance, platform adoption, and long-term client satisfaction.
  • Adapt delivery models
    to meet the needs of both large enterprises and fast-growing clients.
  • Work cross-functionally with engineering, product, support, and commercial teams to
    scale service delivery
    in a high-growth AI SaaS environment.
  • Integrate and manage
    compliance frameworks
    (e.g., GDPR, ISO, HIPAA) without compromising delivery agility or client experience.
  • Leverage
    AI/ML and NLP-based automation
    to reduce Mean Time to Resolution (MTTR) and improve Customer Satisfaction (CSAT).
  • Ensure
    operational discipline
    across regions using dashboards, escalation procedures, and delivery playbooks.
  • Collaborate with commercial teams to
    identify up sell and cross-sell opportunities
    through data-driven delivery insights.
  • Define, measure, and report on
    client success metrics
    , including platform engagement and business outcomes—not just satisfaction scores.
  • Lead critical
    incident recovery efforts
    , restoring trust and service continuity in high-stakes situations.

Qualifications, Experience, Skills & Knowledge

  • Bachelor's Degree
    in Computer Science, Information Technology, Business, or a related field.
  • Minimum
    5 years of experience
    in client delivery roles within
    SaaS, FinTech, HealthTech, or RegTech
    environments.
  • GCC region experience
    (minimum 2 years) is a
    strong advantage
    .
  • Proven track record in delivering
    complex software platforms
    to enterprise clients with high compliance or regulatory requirements.
  • Experience with
    AI/ML-powered platforms
    , including
    automated triage workflows
    (e.g., NLP-based ticket routing or prioritisation).
  • Demonstrated success in reducing MTTR and improving CSAT through
    intelligent automation and service optimisation
    .
  • Consistent achievement of
    99%+ SLA compliance
    across global or multi-regional accounts.
  • Strong knowledge of
    cloud infrastructure (e.g., AWS)
    with hands-on experience in cost optimisation initiatives.
  • Solid understanding of
    regulatory frameworks
    such as
    GDPR
    ,
    ISO 27001
    , and
    HIPAA
    (for healthcare clients).

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