Reservations Manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar ANdAZ Full time 90,000 - 120,000 per year

Organization- Andaz Doha
Summary
Duties and responsibilities related to the Reservations Manager role:

  • Collaborate with sales team and front office team for all room bookings.
  • Prepare and conduct Reservations team meetings.
  • Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
  • Conducting staff evaluation and appraisal.
  • Prepare a shift briefing to direct team members and inform special information.
  • Ensure all reservations hosts are equally knowledgeable of the hotel.
  • Ensure to update team members of the current offered hotel products, services and facilities.
  • Assign and supervise Reservations team to complete tasks accurately.
  • Handle VVIP guest special requests.
  • Show complete product knowledge, understand rate structure and apply rate management.
  • Provide a high level of customer service and ensure maximum guest satisfaction.
  • Manage guest complaints/issues and ensure resolutions to all inquiries.
  • Ensure all incoming calls are answered as per the hotel standards.
  • Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Ensures that the Reservations employees work in a supportive and flexible manner with other departments.

Qualifications

  • Ideally with a university degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
  • Good problem solving, administrative and interpersonal skills are a must.

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