Airport Operations Agent

Job title

Airport Operations Agent

Ref #

218863

Location

Qatar - Doha

Job family

Customer Service

• Closing date: 18-Nov-2025

About the role

About the role

Delivers an exceptional service in all areas of the unit on which assigned. Provides an effective operational support to the Airport Operations Agent and assists the team members on operational tasks.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Operational

• Provide face-to-face customer assistance at Discover Qatar desks at Hamad International Airport to represent DQ Brand as a 5-star Destination Management Company of Qatar Airways.
• Efficiently deliver tasks related to transit tour bookings, hotel bookings, meet and greet services and airport transfer services at HIA in compliance with the Standard Operating Procedures of DQ Leisure Operation.
• Communicates with airport staff and other Discover Qatar departments effectively to fulfill customer requirements necessary to achieve a seamless airport journey.
• Provide special assistance to customers with special requirements i.e., young travelers, elderly and passengers with reduced mobility in coordination with Special handling Team when necessary.
• Resolve minor complaints and provide alternatives to DQ customers having flight disruptions in regards to their tour, hotel or airport transfer booking amendments.
• Escalate out of hand situations promptly to Senior team members using the appropriate escalation channels to ensure timely resolution of customer issues.
• Ensure full awareness of work health and safety requirements and expectations in order to minimize health and safety risks for self and colleagues.
• Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieve

Sales Element

• Actively promote and sell DQ Transit Tours and services offered at HIA and ensure assigned sales targets are met.
• Upsell or cross sell DQ products and services to maximize sales opportunities and achieve high revenue.
• Stay abreast to the latest DQ products and services, changes on service inclusions, terms of service and pricing to ensure accuracy on sales transactions.
• Perform sales reconciliation and prepare shift sales reports using office systems tools and booking/reservations systems.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

• High school graduate with minimum of 2 years of job-related experience
• Excellent command of English language
• Outstanding knowledge of MS Word and Excel
• Good knowledge of destination information and local market practices
• Having a diploma in Travel and Tourism (IATA) will be an advantage
• Must be able to speak one the languages listed below:

Italian

Russian

Mandarin

Spanish

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.