Protocol & VIP Services Officer

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Taameer Group Full time

Position Overview

The Protocol & VIP Services Officer is responsible for planning, coordinating, and delivering exceptional service to VIP guests, executives, dignitaries, investors, and high-profile visitors. This role ensures that all protocol standards, hospitality requirements, and guest experience processes are executed with professionalism, confidentiality, and cultural sensitivity.

Key Responsibilities

VIP Guest Management

  • Serve as the primary point of contact for VIP guests before, during, and after their visit.
  • Plan and coordinate all guest requirements, including transportation, accommodation, scheduling, security protocols, and special requests.
  • Ensure a smooth and personalized experience tailored to each VIP's preferences and expectations.
  • Maintain up-to-date profiles of frequent VIP visitors.

Protocol Coordination

  • Implement formal protocol guidelines and ensure all internal teams follow proper etiquette when dealing with high-profile guests.
  • Prepare protocol briefings for executives and staff ahead of VIP visits.
  • Coordinate with government agencies, royal offices, embassies, and security teams when required.

Event & Visit Planning

  • Organize VIP tours, meetings, and special engagements, ensuring high-level execution.
  • Prepare detailed visit programs and itineraries.
  • Oversee venue arrangements, seating protocols, staging, and hospitality setups.

Communication & Liaison

  • Act as the liaison between VIP guests and internal departments (executive office, security, PR, operations, etc.).
  • Handle sensitive information with discretion and maintain the highest level of confidentiality.
  • Ensure timely communication of all guest needs, updates, and service requirements.

Service Excellence

  • Monitor and evaluate the quality of VIP services to continuously improve guest satisfaction.
  • Train staff on customer service standards, cultural awareness, and protocol etiquette.
  • Respond promptly to VIP feedback, concerns, or issues.

Administrative & Reporting

  • Prepare reports and documentation related to VIP visits, protocol procedures, and service enhancements.
  • Maintain an organized archive of VIP visit records, agreements, and protocol guidelines.
  • Manage budgets related to VIP hosting, gifting, and event arrangements.
Requirements

Qualifications & Requirements

Education

  • Bachelor's degree in Hospitality Management, Business Administration, Public Relations, International Relations, or a related field.
​

Experience

  • 3–7 years of experience in VIP services, guest relations, protocol management, or hospitality roles.
  • Experience working with high-profile clients, government delegations, or executives is preferred.
​

  • VIP Guest Service Ambassador

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Leisure Full time 40,500 - 49,000 per year

    The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest's visit. The Ambassador maintains a professional and polished image...

  • Director of VIP Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ned & Ned's Club Full time

    Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose:As the Director of VIP Relations, you will play a pivotal role in shaping and...

  • Planning Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 40,000 - 80,000 per year

     About the Role:An exciting opportunity to join Aircraft Maintenance Program team as a Planning Officer. The role will assist in maintaining the AMP and setting up of Engineering Documents and Base Deferred Defects in the IT system.Accountabilities include, but not limited to:· Assist in the preparation of new or revised AMP. This includes preparation of...

  • director of vip relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ned Hotel Full time

    DIRECTOR OF VIP RELATIONSThe Ned DohaDohacompetitiveFull timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose:As the Director of VIP...

  • VIP Hostess

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ZipTalents Full time $50,000 - $80,000 per year

    On behalf of our client, member of the worlds leading family of luxury hotels and restaurants, we are looking for:VIP Hostess - Luxury Hotels & RestaurantsAs a VIP Hostess, you will be the first point of contact for the VIP guests, playing a crucial role in creating memorable experiences through exceptional service and personalized attention. Your...

  • Emergency Response Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Enertec Services Full time 120,000 - 240,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Emergency Response Officer located in Doha, Qatar. The Emergency Response Officer will be responsible for monitoring and responding to emergency situations, implementing physical security measures, and coordinating with emergency services. Daily tasks...

  • Guest Service Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ANdAZ Full time 40,000 - 60,000 per year

    Organization- Andaz DohaSummaryDuties and responsibilities related to theAndaz Host role:Be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiencesAssist guests throughout their journey, from pre-arrival to post-departureProvide information on facilities, programs, and services, including...

  • Planning Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 60,000 - 120,000 per year

    Job titlePlanning Officer - MRO Operation Support CenterRef #228170LocationQatar - DohaJob familyEngineeringClosing date: 11-Nov-2025As a Planning Officer in MRO Operational Support Center, you are responsible for Operational support in various sections of the MRO Support Center, Centralized Planning Department, Engineering Powerplant & Heavy Maintenance...

  • Customer Service Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar MILAHA Full time 40,000 - 80,000 per year

    CommunicationInternal Communication: Key Account ManagementCustomer Solutions TeamBusiness Unit Heads/ ManagersPurpose: Coordinate key customers' requests/challenges and ensures monitoring of service performanceConvey requirements of customers for possibility of developing/improving processes and solutionsFrequent exchange of updates including...

  • Planning Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 60,000 - 120,000 per year

    As a Planning Officer in MRO Operational Support Center, you are responsible for Operational support in various sections of the MRO Support Center, Centralized Planning Department, Engineering Powerplant & Heavy Maintenance Control Center (HMCC) functionalities including preparation of AMP, work scope preparation and package printing/closure, work package...