Shopify Admin

The Shopify Admin is responsible for managing the Shopify website end to end, including product setup, content creation, customer service, and basic technical support. This role ensures a smooth online shopping experience, accurate product presentation, and efficient customer communication.

Key Responsibilities & Tasks:

Shopify & Website Management

• Manage the Shopify store from A to Z
• Add, edit, and manage products (titles, descriptions, prices, SKUs, variants)
• Create and manage collections (manual and automated)
• Upload, hide, publish, or archive products as needed
• Manage inventory levels and sold-out items
• Maintain website navigation and menus

Product Content & Descriptions

• Create clear, engaging, and brand-aligned product descriptions
• Ensure correct sizing, fabric, care, and pricing details
• Proofread and edit all product content before publishing
• Optimize product pages for better user experience and conversions

Photo Editing & Visual Updates

• Edit product photos (basic retouching, cropping, background cleanup, resizing)
• Optimize images for web performance
• Upload and organize product images correctly
• Coordinate with the creative team when needed

Customer Service & Order Support

• Handle customer inquiries via email, WhatsApp, chat, and social platforms
• Assist customers with product information, sizing, availability, and orders
• Track and follow up on orders, exchanges, and returns
• Ensure timely and professional responses
• Escalate complex issues when required

Coding & Technical Support

• Perform basic coding edits (HTML, CSS, Liquid)
• Adjust layout, product page elements, and minor design fixes
• Identify and report technical issues
• Work with developers or Shopify support when advanced fixes are required

E-commerce Operations

• Set up discounts, promo codes, and campaigns
• Support new collection launches and seasonal updates
• Test website functionality (checkout, links, pages)
• Ensure the website is always live, updated, and error-free

Reporting & Coordination

• Provide basic reports (sales performance, best-selling items, customer issues)
• Coordinate with marketing, operations, and creative teams
• Follow timelines and deadlines for updates and launches

Required Skills & Qualifications

• Strong experience with Shopify
• Experience in customer service for e-commerce
• Photo editing skills (Photoshop, Lightroom, Canva, or similar)
• Copywriting skills for product descriptions
• Basic coding knowledge (HTML, CSS, Shopify Liquid)
• Strong attention to detail and organization
• Fashion or retail experience is a plus

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month