Customer Relationship and Communication Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mekdam Holding Group Full time 90,000 - 120,000 per year

We are hiring for Customer Relationship and Communication Manager in Qatar.

Experience : 7+ years

Sector : Roads/Highway/Infrastructure background

Education : Degree

Location : local to doha

Looking for Bilingual & English

Job Description:

  • Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector
  • Lead the Coordination and reporting from Client's Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement
  • Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms
  • Working in consultation with Client' s public relations, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time
  • Develop and manage the introduction of policies, processes and procedures to improve the quality of communications with customers, stakeholders, and government agencies
  • Provide advice and Programme Governance Teams on the quality and content of communications
  • Prepare and coordinate internal and external briefing material on the progress and status of Client' s projects and programmes
  • Act as the lead for the preparation of the communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response
  • Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team

Job Type: Full-time

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