Infrastructure Hardware

Role Overview

The
Infrastructure Hardware & Asset Management Engineer
is responsible for the
end-to-end lifecycle management of ICT infrastructure hardware and assets
supporting SFM Sports Venues. This includes assets related to
HCI platforms, cloud infrastructure, CCTV systems, and core ICT services
.

The role ensures
operational readiness, compliance, and high availability
, particularly during
live events and venue operations
, through accurate asset tracking, proactive maintenance, and effective coordination with internal teams and vendors.

Key Responsibilities

1. Infrastructure & Asset Lifecycle Management

2. Manage the full lifecycle of ICT infrastructure assets, including
   procurement, deployment, maintenance, refresh, and retirement
   .

3. Oversee assets such as
   servers, HCI nodes, switches, firewalls, UPS, AV equipment, and related infrastructure hardware
   .
4. Ensure all assets are properly tagged, labeled, documented, and compliant with company standards.

5. Maintain spare inventory to support urgent replacements during live events.

6. HCI, Cloud & CCTV Asset Management

7. Manage lifecycle and inventory of
   HCI, storage, and networking assets
   .

8. Track
   cloud-based assets
   (VMs, storage, networking components), including licenses and subscriptions.
9. Coordinate with cloud teams for provisioning, scaling, and decommissioning of resources.
10. Oversee inventory and lifecycle management of
    CCTV cameras, NVRs, access control, and security hardware
    .

11. Maintain accurate asset records and documentation for all surveillance systems.

12. Event Operations & Infrastructure Support

13. Provide
    Level 2 support
    for hardware and asset-related issues during live events.

14. Coordinate with ICT, security, and venue operations teams to ensure asset readiness before, during, and after events.
15. Support rapid deployment, recovery, and replacement of critical infrastructure assets.

16. Assist with incident response and troubleshooting to maintain service availability.

17. IT Asset Management (ITAM) Tools & Systems

18. Administer and maintain ITAM platforms such as
    Matrix42, ServiceNow, SCCM/MECM, Freshservice, or equivalent
    .

19. Ensure asset discovery tools (agent-based and agentless) function correctly.
20. Maintain accurate CMDB data, asset reconciliation, and lifecycle status updates.
21. Generate asset reports for audits, budgeting, compliance, and capacity planning.

22. Support asset disposal processes in line with company and environmental policies.

23. Procurement, Vendor & Warranty Coordination

24. Coordinate with procurement for
    hardware acquisition, renewals, AMCs, and warranty claims
    .

25. Review technical specifications to ensure compliance with venue and operational requirements.
26. Manage vendor engagements for repairs, replacements, and warranty services.

27. Ensure timely delivery and readiness of hardware for scheduled events.

28. Audit, Compliance & Reporting

29. Conduct periodic
    physical audits
    and reconcile infrastructure assets across venues.

30. Support internal and external audits with accurate documentation and reporting.
31. Ensure compliance with IT asset management policies, security standards, and regulatory requirements.
32. Maintain audit-ready asset records and lifecycle documentation.

Qualifications & Experience

Required Experience

• Experience managing
  HCI, cloud, CCTV, and core ICT infrastructure assets
  .
• Hands-on experience with
  IT Asset Management (ITAM) tools
  such as Matrix42, ServiceNow, SCCM/MECM, or Lansweeper.
• Understanding of
  CMDB concepts, asset discovery, and data reconciliation
  .
• Experience supporting
  large-scale or event-based environments
  is an advantage.
• Strong coordination, documentation, and communication skills.

Education

• Bachelor's degree in
  Computer Science, Information Technology
  , or a related field.

Certifications (Preferred)

• ITIL Foundation
  certification.

Key Skills & Competencies

• Strong asset documentation and reporting skills
• Ability to work under pressure in
  event-driven environments
• Familiarity with
  HCI, cloud platforms, CCTV, and infrastructure technologies
• Knowledge of
  Windows Client, Windows Server, and Red Hat Linux
  for ITAM integration
• Effective collaboration with ICT, security, procurement, vendors, and venue operations teams