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Auto Service Centre Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar AJG Full time

Job Summary

The Service Centre Manager is responsible for overseeing daily operations of the automotive service center, ensuring high-quality service delivery, customer satisfaction, revenue growth, and efficient workshop management while maintaining manufacturer and company standards.

Key Responsibilities

  • Manage end-to-end operations of the service center including workshop, service advisors, technicians, and support staff
  • Ensure timely vehicle servicing, repairs, diagnostics, and quality control
  • Monitor customer satisfaction, handle escalations, and resolve complaints professionally
  • Achieve service revenue, productivity, and profitability targets
  • Plan and control workshop capacity, manpower, and job allocation
  • Ensure compliance with OEM standards, safety regulations, and company policies
  • Manage inventory of spare parts, tools, and equipment in coordination with Parts Department
  • Analyze service reports, KPIs, and MIS to improve performance
  • Train, motivate, and evaluate service staff and technicians
  • Coordinate with insurance companies, suppliers, and warranty claims
  • Ensure cleanliness, discipline, and proper documentation in the service center

Requirements & Qualifications

  • Bachelor's degree or Diploma in Mechanical / Automotive Engineering (preferred)
  • Minimum 5–8 years experience in automotive service operations
  • Proven experience as Service Manager or Workshop Manager
  • Strong technical knowledge of vehicles and diagnostics
  • Excellent leadership, customer service, and communication skills
  • Proficient in service management systems / DMS
  • Ability to manage pressure, deadlines, and customer expectations

Key Skills

  • Workshop & team management
  • Customer relationship management
  • Budgeting & cost control
  • Technical troubleshooting
  • KPI & performance analysis

Job Types: Full-time, Permanent

Pay: QAR10, QAR15,000.00 per month

Education:

  • Master's (Preferred)

Experience:

  • Managerical role in Auto Service Centre: 5 years (Preferred)
  • Auto Service Centre: 10 years (Preferred)

Language:

  • Arabic (Preferred)
  • English (Preferred)