Senior Manager – Supply Chain Finance Operations

Job Title: Senior Manager – Supply Chain Finance Operations

Location:
Doha, Qatar

Department:
Transaction Banking / Trade & Supply Chain Finance

Reports To:
Head of Trade & Supply Chain Finance Operations / Head of Operations

Job Purpose

The Senior Manager – Supply Chain Finance Operations will be responsible for
leading, managing, and optimizing the end-to-end operational processes
of the bank's
Supply Chain Finance (SCF) portfolio
, ensuring efficiency, risk control, regulatory compliance, and superior client service.

This role will involve
oversight of operational delivery, process transformation, and technology enablement
for SCF products, while supporting business growth across corporate and institutional client segments in Qatar and the wider Middle East region.

Key Responsibilities

1. Operational Management

• Lead and manage daily operations of the
  Supply Chain Finance
  function, including
  invoice processing, payment execution, reconciliation, and exception management
  .
• Ensure all SCF transactions are processed
  accurately, on time, and in full compliance
  with internal policies and regulatory requirements.
• Oversee
  onboarding of suppliers and buyers
  onto SCF platforms in coordination with Relationship Managers and Implementation teams.
• Monitor and manage
  end-to-end workflow efficiency
  , ensuring adherence to agreed Service Level Agreements (SLAs).

2. Risk & Compliance

• Maintain strong
  operational risk controls
  in line with bank and regulatory frameworks (e.g., AML, KYC, sanctions screening, trade compliance).
• Proactively identify, assess, and mitigate
  operational and fraud risks
  within SCF activities.
• Liaise with internal and external auditors, ensuring compliance with
  Qatar Central Bank (QCB)
  regulations and
  international trade finance standards
  (UCP, URC, ISP, etc.).

3. Process Improvement & Transformation

• Drive
  process automation, digitalization, and continuous improvement initiatives
  to enhance operational efficiency and client experience.
• Collaborate with Product, Technology, and Transformation teams to design and implement
  workflow enhancements and platform upgrades
  .
• Establish and monitor
  Key Performance Indicators (KPIs)
  and
  Key Risk Indicators (KRIs)
  for SCF operations.

4. Stakeholder & Client Management

• Act as a key liaison between
  operations, product, relationship management, and technology
  teams.
• Support
  client implementations and onboarding
  for new SCF programs, ensuring seamless execution.
• Provide subject matter expertise (SME) and operational insights to
  business development and product teams
  during program structuring.
• Handle
  client escalations
  and ensure resolution of operational issues promptly.

5. People Management & Leadership

• Manage, coach, and develop a high-performing SCF operations team.
• Foster a culture of
  excellence, accountability, and continuous learning
  .
• Ensure proper training and knowledge dissemination within the team on SCF systems, products, and policies.

Qualifications & Experience

Education:

• Bachelor's degree in Finance, Business, Economics, or related field.
• Master's degree or professional certifications (CDCS, CITF, CSDG, or equivalent) preferred.

Experience:

• Minimum
  8 years of experience
  in
  Trade Finance / Supply Chain Finance operations
  within an international bank.
• At least
  5 years in a managerial or supervisory capacity
  .
• Proven experience managing large-scale
  SCF operations platforms
  (e.g., PrimeRevenue, Demica, Taulia, or proprietary systems).
• Strong understanding of
  trade finance instruments, risk controls, and supply chain financing structures
  .
• Familiarity with
  Qatar Central Bank regulations
  ,
  SWIFT operations
  , and
  global trade compliance standards
  .

Technical & Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Proficiency in
  SCF platforms
  ,
  core banking systems
  , and
  data analytics tools
  .
• Strong leadership and team development capabilities.
• Ability to manage multiple priorities under tight deadlines.

Key Competencies

• Operational Excellence & Process Discipline
• Strategic Thinking & Execution
• Risk & Control Mindset
• Client-Centric Orientation
• Digital Transformation Focus
• Leadership & People Development
• Collaboration & Influencing Skills