Senior Director of Revenue Operations

Our Ideal Senior Director Of Revenue Candidate Will Have

Strong revenue and budget management skills, and exceptional communication skills with the ability to build trust and confidence with your team and your stakeholders.

A strategist who understands the luxury market, customer, and travel preferences; the ability to think critically and evaluate best possible solutions and resources to implement priorities and manage multiple initiatives; have an exceptional eye for detail, and a creative flair; bringing your personal touch and energy to our hotel. This position will be based at Four Seasons Hotel Doha and will be responsible for overseeing the Revenue function for Four Seasons Qatar Hotels
(Four Seasons Hotel Doha and Four Seasons Resort & Residence at the Pearl Qatar.)

What You Will Do

• Responsible for leading Reservation and Revenue Management department.
• Strategic thinker who plans initiatives in advance of booking window for each revenue generating area.
• Business owner of all Revenue Management systems and tools, including, but not limited to, RMS, PMS, BI tools, Benchmarking tools
• Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS).
• Driving market share performance and RGI growth being ahead of the market trends and strategic in capturing revenue share against competitors
• Interpret business analytics into meaningful action to improve performance.
• Lead optimal pricing strategy analysis and recommendations for all room classes and market segments.
• Track and analyze the monthly Commercial Scorecard with strong focus on improving all KPI areas.
• Assist with group evaluations, providing education on pricing and best practices for the Sales Team.
• Monitors and identifies current and future business trends to ensure profitability in periods of low and high demand. Controls rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
• Ownership of OTA Market Manager relationship.
• Create and submit hotel forecasts leveraging revenue management system. Monitor accuracy on regular basis.
• Lead weekly Revenue Strategy meetings separate from Forecast Meetings. Build consensus within Commercial team to move new initiatives forward.
• Assist Sales & Marketing and Finance leadership in annual budget, marketing plan and sales goal preparation.
• Close collaboration with PR & Communication, Marketing and Reservation team, focusing on the promotional campaigns communications, published offers deployment.
• Regular involvement in upsell program for the Front office, updating the supplement based on the anticipated demand.
• Establishes and/or manages the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents.

What You Bring

• We are looking for individuals who currently holds a similar role with a Luxury Hotel & Resort
• Bachelor's degree in Business Administration, Finance, Marketing, or a related field (Master's degree preferred).
• 5+ years' experience in Revenue Management with multiple properties.
• Proven track record of driving revenue growth and achieving financial targets.
• Strategic thinker with strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• High energy level, exceptional people skills and enthusiastic for the global hospitality business.
• Proficiency in English language, additional language is a plus.
• Expert system experience – RMS, PMS, Benchmarking and BI Tools.
• Working knowledge of Sales & Catering system is a plus.