Rental Agent

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Alfardan Group Full time 1,000,000 - 1,500,000 per year

Job Description

Summary:


The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.

Job Responsibility:

  • Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.
  • Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.
  • Coordinate with the operations team to ensure timely delivery and return of rental vehicles.
  • Address customer concerns and inquiries in a professional and timely manner.
  • Maintain accurate records of rental transactions and customer details.
  • Collaborate with the sales and marketing team to promote rental services and special offers.

Candidate Requirements:

  • High school diploma or equivalent; additional certification in customer service is a plus.
  • Proven experience in customer service or a similar role in the car rental industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Proficiency in using rental management software and Microsoft Office applications.
  • Valid driver's license and clean driving record.
  • For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.

Skills
  • Considerable sales and customer service experience
  • Strong leadership skills
  • Strategic planning skills
  • Prioritizing and multi-tasking skills
  • Excellent time management skills

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