Duty Manager

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Full time
Description

About Us 



As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. 



Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 



If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 



Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. 



Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. 



Your Day to Day 



As a Duty Manager, you will be at the heart of our hotel operations, ensuring smooth day-to-day performance while representing senior management during your shift. You will:

  • Oversee the daily operations of the Front Office and ensure guest satisfaction at all times.
  • Act as the main point of contact for guests, handling special requests, feedback, and complaints with professionalism and empathy.
  • Support the Front Office Manager in leading, coaching, and motivating the team to deliver outstanding service.
  • Ensure all hotel standards, policies, and procedures are consistently followed.
  • Monitor room availability, occupancy, and revenue opportunities in coordination with the Reservations and Revenue teams.
  • Conduct regular inspections of public areas and guest rooms to ensure quality and cleanliness.
  • Respond effectively to emergency situations and ensure guest and team safety at all times.
  • Represent hotel management in the absence of senior leaders, making confident operational decisions.


What We Need From You 



Ideally, you'll have some or all of the following competencies and experience we're looking for: 

  • Previous experience in Front Office operations, preferably in a supervisory or duty management role within a 5-star luxury hotel.
  • Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
  • Strong leadership presence, problem-solving ability, and guest-oriented mindset.
  • Familiarity with Opera PMS or similar hotel management systems.
  • The ability to remain calm, professional, and efficient under pressure.
  • A passion for creating memorable guest experiences and developing your team.


What We Offer 



We'll reward all your hard work with competitive salary and benefits. 



Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. 



So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. 


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