Senior Software Engineer – LLM Chatbot and Avatar

A senior engineer for this role is one of the key people that will support the technical manager and solution architect in fronting the customer. The engineer is expected to be able to do requirement gathering, communicating the requirements to offshore development/product team, be a proxy for the offshore development/product team for technical design, testing & deployment.  As a module track leader, you are expected to manage customer expectations and coordinate delivery with the development/product team by managing the project schedule and tasking of the module.

You are expected to work with various roles in the project including but not limited to:

·       BA Lead/Manager to gather requirements.

·       Off-shore teams for deliver project modules (development/product teams).

·       Singapore HQ teams to on product features & extensions.

·       Test Manager to conduct internal & external testing for the project.

·       Manage product vendors and integrations of products with developers

·       Meet customer, users and product teams to derive requirements.

·       Good and innovative in UI wireframe prototyping to solicit requirements.  Manage chatbot avatar designers to deliver avatar UI/UX requirements.

·       Push customers to obtain knowledge bases for LLM.  Curate and manage knowledge bases for LLM as the proxy for development and product teams.

·       Work with BA and development team to derive use cases of LLM chatbot usages.

·       Write requirement documentation.

·       Convert requirements into epics and user stories.

·       Work with UIUX engineer to come up with user journey before and after solutioning.

·       Communicate with UIUX engineer to product wireframes and interactive prototypes.

·       Convert business requirements to technical documents.

· Technical Design

·       Work with development and product teams to derive design documents.

·       Work with avatar and LLM chatbot backend teams to ensure integrated design delivery for product enhancement and for use cases.

·       Work with technical manager and technical leads (offshore) to come up with technical design for module requirements.

·       Work with technical manager and senior technical leads (Singapore) to come up with technical design for product customisation requirements. Practitioner of SCRUM Methodology

· Integration

·       Work with partners and vendors to integrate applications.

·       Integration with other project subsystems to complete the full system, e.g. app-to-app integrations and cybersecurity.

·       Work with Technical Architect/Manager on the technical design of assigned modules.

·       Coordinate and work with project engineers and system engineers to ensure integrations of asset data into the product.

· Functional Testing

·       Coordinate and work with project engineers and users to conduct test and commissioning of use cases.

·       Support Test Manager in the documentation of test scenarios for software modules.

·       Support Test Manager in internal testing of software modules

·       Support Test Manager in the integration testing of software modules

·       Support Test Manager in User Acceptance Testing (UAT)

· DevOps & Deployment

·       Able to use various DevOps tools to perform the following:

§  Deployment of software systems

§  Patching of software updates

§  Run static code analysis using DevOps tools

§  Manage branching, approval of check-ins etc

§  Run dynamic analysis with DevOps tools

§  Facilitate offshore developers and leads in security report lapses.

·       Performance Testing

·       Able to use automation test tools to conduct performance testing for project.

·       Able to product performance test report.

Personality & Work Traits

· Software Engineering certifications and/or relevant degree.

· Good Leadership skills

· Good presentation skills

· Good communication skills

· Able to manage a team of 2-4 people

· Independent Worker (Able to work independently with minimal guidance)

· A proactive work attitude

· A team player (Inclusive mind-set to collaborate effectively in a diverse team)

· Problem solver

· Able to deliver with quality

· *Fast learner (for technology)

Work Experience

· Experienced in software requirements gathering and team leading of both frontend and backend development.

· Experienced in application deployment to an IT infrastructure (on-premise and public cloud).

· Experienced with LLM chatbot and avatar development and/or integration.

· Good understanding and experience of one or more full project SDLC as technical lead

· Able to confidently and clearly communicate with others

· Able to express design using UML notation & UML Diagrams, and good in writing software engineering documentation.

· Worked in at least 2 projects using English as the main language of communication.

· Experience with SCRUM or other agile framework

Technical Skills

·       Microsoft project or a scheduling tool

·       Some experience with programming languages & development tools:  

·       HTML, JavaScript, CSS3

·       *Java/*C#/*C++

·       Some experience with programming frameworks

·       AngularJS (Preferred) /*ReactJS/*VueJS

·       Microservices design and containers deployment of applications

·       One or more of the following COTS products experience

·       Enterprise Service Bus & Messaging Brokers

§  Kafka

§  *AMQP

§  *MQTT

§  *Protobuf

·       CEP & Rule Engines

·       Application Servers

§  NodeJS

§  Java-based Application Servers

§  Web servers, eg. IIS

§  Container Orchestrators

·       Databases

·       Relational databases

§  Microsoft MSSQL

§  PosgresSQL

§  *Oracle

·       No-SQL databases

·       Administrative Tools:

·       Microsoft Project or equivalent tool

·       MS Offices (Word, Excel, PowerPoint)

·       MS Teams

·       DevOps Tools

·       Jira

·       Confluence

·       GitLab

·       SonarQube

·       Nexus/Maven

·       Postman, or equivalent

Languages

·       English

·       *Chinese

·       *Vietnamese

·       *Arabic

*Good to have