Systems Engineer

About Role

The Systems Engineer provides 24/7 technical support for mobile devices and associated applications used by cabin crew. This role ensures operational continuity by troubleshooting device issues, managing configurations, and coordinating with backend teams to resolve incidents promptly. The position operates on a shift roster to maintain uninterrupted support.

Key Responsibilities

• Technical Support & Troubleshooting
  • Provide first-line and second-line support for mobile devices used by cabin crew during operational duties, including pre-flight briefings and onboard activities.
  • Diagnose and resolve hardware, software, and connectivity issues, escalating to backend teams when necessary.
  • Ensure devices meet operational standards (battery health, physical condition, connectivity).
• Incident Management
  • Respond to critical incidents impacting crew operations, ensuring timely resolution to minimize flight disruptions.
  • Document and track issues in line with SLA guidelines and internal compliance policies.
• Collaboration & Coordination
  • Liaise with IT support teams and operational stakeholders for complex problem resolution.
  • Participate in knowledge transfer sessions and maintain updated technical documentation.
• Device Configuration & Maintenance
  • Perform routine checks, updates, and configuration of mobile devices.
  • Support onboarding of new device models and application updates.
• Operational Readiness
  • Ensure availability of spare devices and accessories at QROC for immediate replacement.

  • Maintain compliance with end-user device policy and security guidelines.

    Be part of an extraordinary story 

    Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. 

    Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

Knowledge Skills & Experience

• Education: Relevant IT qualification or equivalent in a related field.
• Experience:
  • Minimum 5 years in IT support or systems engineering, preferably in airline or hospitality operations.
  • Experience working in a roster or shift-based environment.
• Technical Skills:
  • Strong knowledge of iOS/MDM systems and enterprise mobility solutions.
  • Familiarity with troubleshooting APIs, network connectivity, and device management tools.
• Soft Skills:
  • Excellent communication and customer service skills for crew-facing interactions.
  • Ability to work under pressure in a fast-paced operational environment.
  • Professional conduct with a proactive approach to responsibilities.

Key Competencies:

• Problem-solving and analytical thinking.
• Proactive approach to incident prevention and resolution.

• Team collaboration across IT and operational units.

  About Qatar Airways Group 

  Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. 

  So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. 

  How to Apply 

  If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.