Captain (events and catering services)

1 month ago


Qatar AccorHotel Full time

Job Description
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:
• Always greet and welcome guests promptly in a warm and friendly manner
• Always thank and give fond farewell to guests conveying anticipation for their next visit
• Assist guest with table reservation
• Assist guest while seating
• Ensure guest are serviced within specified time
• Has a good knowledge of menu and presentation standards
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
• Able to answer any questions regarding menu and assist with menu selections
• Able to anticipate any unexpected guest need and reacts promptly and tactfully
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
• Serve food courses and beverages to guests
• Record transaction / orders in Point of Sales systems at the time of order
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check with guests to ensure satisfaction with each food course and beverages
• Responsible for clearing, collecting and returning food and beverage items to proper area
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Present accurate final bill to guest and process payment
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
• Ensures that hotel brand standards and SOP's are consistently implemented
• Conducts monthly inventory checks on all operating equipment and supplies
• Take an active role in coaching and developing junior staff
• Any other duties related to food and beverage service assigned by the manager.

Desired Candidate Profile

Qualifications
• Good command in both spoken and written English
• Should have pleasing personality
• Excellent guest service skill
• Good knowledge of food and beverage service
• Diploma or degree in Hotel Management or related field
• Familiar with Point of sale systems , MS office, Property management systems etc.
• 2 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage

Company Industry
  • Hotels
  • Hospitality
Department / Functional Area
  • Chefs
  • F&B
  • Front Desk
Keywords
  • Captain (events And Catering Services)

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