Director of Spa and Recreation
1 month ago
Job Number 24002717
Job Category Spa
Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommending new products and product enhancements to remain competitive in the market.
Managing Spa Revenue Management Strategy
• Monitors and Manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
Conducting Human Resources Activities
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.#J-18808-Ljbffr
-
Spa & Recreation Attendant
4 weeks ago
Qatar SPHC Full time**Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Spa & Recreation Attendant with luxury and lifestyle brand hotel...
-
Admin Director of Technology
4 weeks ago
Qatar The American School of Doha Full timeCountry: Qatar Likelihood: Definite - Oct 05, 2023 04:00 PM Start Date: Jul 31, 2024 School: American School of Doha Employment Type: Full Time Contract Length: 3 Years **Job Description**: Aligned with the recommendation of the International Task Force on Child Protection, the successful applicant will complete a global background check as part of...
-
Director of Operations
4 weeks ago
Qatar marriott international Full timeJOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage (2 outlets)/Culinary, and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and...
-
Area Coordinators
3 weeks ago
Qatar Client of Asian Power Full time-Diploma in Engineering with minimum 5 to 10 years experience as Area Coordinator. -An area coordinator oversees and coordinates business projects with the company directors and clients for planning, development, implementation, and monitoring of the activities involving project development in the assigned area. Company Industry Recruitment Placement...
-
Engineering Design Skills Development Teacher
3 weeks ago
Qatar Qatar Academy for Science and Technology QAST Full timeTo design, develop and deliver QAST s Metal & Wood program at the introductory-intermediate levelLiaise effectively with the QAST Director, Principal, Innovation Center Team and core teachers.Support, implement and help manage the design and procurement of materials for the QAST Metal & Wood program and innovation center.Have experience using some of the...
-
Computer Science Teacher
3 weeks ago
Qatar Qatar Academy for Science and Technology QAST Full timeTo design, develop and deliver QAST s Computer Science program at the introductory and upper level program.Liaise effectively with the QAST Director, Principal and Teachers.Support, implement and help manage the design and procurement of materials for the QAST engineering program and innovation center.Have experience using some of the following curricula and...
-
Maintenance Manager
4 weeks ago
Qatar International Skill Development Full time**No. of Available Positions**: - 6 **Employer**: - KATARA TOWERS HOTELS MANAGEMENT **POEA Registration/Accreditation No.**: - Approved **Country**: - Qatar **Date Posted**: - Jan 17, 2024 **Minimum Education**: - Bachelor's / College Degree **Requirements**: - Gender: Male**Job Details**: - QUALIFICATIONS - Higher Diploma or degree in...
-
Adventure Coordinator
4 weeks ago
Qatar Talent Pal Full time**About company** We are a global hospitality group created by a diverse community of people seeking human connection, authentic experiences and a better future together. Redefining the concept of traditional luxury, we build and activate hotels in inspiring destinations, guided by the idea that luxury is a feeling found in shared experiences and memories...
-
Digital Marketing Manager
4 weeks ago
Qatar Talent Pal Full time**General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Sales & Marketing- Job Type- Full-time Permanent**Overview** - The role’s impact is to create the most consumer-centric digital product & services for Rosewood Doha. Reporting to the Director of Marketing & Communications, the Digital Marketing...
-
Commis I
2 weeks ago
The Pearl Qatar Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Sales Representative
3 weeks ago
Qatar Care and Cure Group of Companies Full timeServes customers by selling products and meeting customer needs.Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
-
Pharmacist
3 weeks ago
Qatar Care and Cure Group of Companies Full timePrepares medications by reviewing and interpreting physician orders and detecting therapeutic incompatibilities.Dispenses medications by compounding, packaging, and labeling pharmaceuticals.Controls medications by monitoring drug therapies; advising interventions.
-
ELV Estimation Engineer
3 weeks ago
Qatar Care and Cure Group of Companies Full timeEngineering graduate Designing and preparing tender of ELV SYSTEM ( CCTV , PAVA System ,Fire Alarm & access control),• Experienced in preparing quotations / pricing for ELV / FF / FA including designing,• Design and prepare bill of quantities for comprehensive Low Current & Security Systems for residential business, commercial & industrial...
-
Sales Executive
3 weeks ago
Qatar Care and Cure Group of Companies Full timeContact between an organisation and its clients:answering queries, offering advice and introducing new products.Their work includes:reviewing sales performance.negotiating contracts and packages.
-
Audio Video AV Equipment Technician
3 weeks ago
Qatar Care and Cure Group of Companies Full timeSet up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as,• Set up and operate sound equipment concerts, sports events, meetings and conventions, presentations, and news conferences
-
Firefighting Technician
3 weeks ago
Qatar Care and Cure Group of Companies Full timeFire safety technicians work to prevent fires.Typical services they perform include conducting safety inspections and planning fire protection systems.In the course of their job, fire safety technicians recognize fire hazards, apply technical knowledge, and perform services to control and prevent fires.
-
Commis I
2 weeks ago
The Pearl Qatar Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Senior Sales Manager
3 weeks ago
Qatar Talent Pal Full timeSenior Sales Manager We are looking for a highly experienced and successful Senior Sales Manager to join our team. The ideal candidate will have experience managing and developing sales teams as well as a proven track record in achieving targets. They together with the Director of Sales & Marketing will be responsible for leading and motivating the...