Training Officer

4 weeks ago

Qatar Wyndham Hotel Group Full time

Training Officer - Wyndham Grand Doha West Bay Beach

Location: QA
Property Name: Wyndham Grand Doha West Bay Req Id: 23138
Wyndham Hotels and Resorts is now seeking a Training Officer to join our team at Wyndham Grand Doha West Bay Beach in Doha , Qatar .

Job Summary

The Training Officer is responsible for managing and leading the Learning and Development function at their property. They will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver Wyndham Hotel Group (WHG) training; oversee and support skills and standards training; conduct Management Development Modules.

General Requirements

Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Fundamental Requirements

Answer telephone and email messages. Respond accordingly.
Attend meeting and take minutes. Manage existing files and create new ones as needed. Greet internal & external guests in a friendly and professional manner. Maintain and stay abreast of the latest computer programs/innovations (as applicable). Maintain adequate supplies for copier, fax and postage machines and coordinate repair services. Handle complaints/questions/special requests from internal guests. Assist with the recruitment process. Perform complimentary notary services for staff and guests. Conduct initial pre-screening interviews for candidates Review and respond to all timesheet edits, payroll corrections, etc.
Assist F&B department in creation of collateral and menus for special promotional projects. Maintain monthly update of employee birthday and anniversaries. Review all outgoing mail. Maintain employee files. Order office supplies. Other duties as requested by your manager.

Education & Experience

Experience in a hotel or related industry helpful. College course work in related field helpful. High school diploma or equivalent required. Must be proficient in company-approved word processing and spreadsheet applications as evidenced by the ability to troubleshoot spreadsheets and basic PC problems.

Physical Requirements

Long hours sometimes required. Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha 66626
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
∙ Competitive salary and benefits.
∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
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