Sales and Customer Care Manager

Found in: beBee S QA - 2 weeks ago


Qatar Diet Delights Full time

Company Overview: As the leading meal prep service provider, we are dedicated to delivering high-quality, nutritious, and delicious meals directly to our customers' doors. Our mission is to make healthy eating convenient and accessible to everyone. We are seeking a dynamic Sales and Customer Care Manager to join our team, who will play a crucial role in driving our sales growth and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Lead and Manage the Customer Care Team: Directly supervise and enhance the performance of the customer care team, ensuring they provide exceptional service at all times.
  • Strategic Sales Planning: Develop and execute innovative sales strategies to meet and exceed sales targets. Analyze market trends to identify new opportunities for growth.
  • CRM Integration: Oversee the integration of Customer Relationship Management (CRM) tools with other applications to streamline workflows and enhance customer interactions.
  • Experience in Automation: Utilize automation tools to improve sales processes and customer service efficiency, reducing manual tasks and optimizing team productivity.
  • Lead Generation and Conversion: Employ expert techniques in lead generation and conversion strategies to expand our customer base and increase revenue.
  • Lead Nurturing: Implement effective lead nurturing practices to maintain engagement with potential customers and gently guide them through the sales funnel.
  • Customer Complaints Management: Handle customer complaints with tact and professionalism, resolving issues promptly to maintain trust and customer loyalty.
  • Process Management: Design and manage efficient processes for customer service operations, ensuring a seamless and positive experience for every customer.

Requirements:

  • Proven experience in leading a customer care team in a sales-oriented environment.
  • Strong background in planning and executing sales strategies, with a track record of achieving sales targets.
  • Expertise in integrating CRM tools with other software applications, with a solid understanding of automation technologies.
  • Exceptional skills in lead generation, conversion, and nurturing.
  • Experience in managing customer complaints and implementing efficient customer service processes.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

What We Offer:

  • A competitive salary with performance-based bonuses.
  • A dynamic and supportive work environment where your contributions are valued and celebrated.
  • Opportunities for professional development and career growth.
  • A comprehensive benefits package, including health insurance.

Job Type: Full-time

Salary: QAR7,000.00 - QAR10,000.00 per month

Application Question(s):

  • joining availability?

Experience:

  • Sales and Customer Service: 4 years (Required)
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