Team Leader

Found in: beBee S QA - 4 weeks ago


Qatar Rotana Hotel Management Corporation Full time

Team Leader - Front Desk

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information

Skills

Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Doha, Qatar With a prime location on Doha’s iconic Pearl Island, surrounded by the calm turquoise waters of the Arabian Gulf and close to Medina Centrale’s outdoor retail precinct, cinemas, cafés and restaurants, Sedra Arjaan by Rotana is a convenient urban retreat for leisure travellers and long-stay visitors. The hotel nestled at the heart of the Porto Arabia’s marina’s extensive retail, entertain... ment and dining facilities, immersing guests in the island’s vibrant lifestyle, and is close to the West Bay business district, as well as popular attractions such as Katara Cultural Village. Sedra Arjaan by Rotana features 250 spacious hotel apartments with options to suit all requirements including studios, one-, two- and three-bedroom units and penthouses. Every apartment features a fully equipped kitchen, modern amenities and furnishings to guarantee a comfortable stay, complemented by Rotana’s signature warm and friendly hospitality. With full hotel services provided, our accommodation is ideal for families, tourists and groups exploring Doha, as well as guests residing in the city who appreciate a home-away-from-home environment. A tempting selection of indoor and outdoor dining venues are within a short walk of Sedra Arjaan by Rotana, offering guests a wide range of cuisines and experiences at breakfast, lunch and dinner. Choose from modern cafés, fast food outlets, ice-cream parlours and restaurants serving Italian, Asian, Lebanese delicacies and more. Guests can make the most of their leisure time with a dip in the two outdoor swimming pools (one for adults and one for children) or a workout in the separate male and female fitness rooms. Parents can enjoy a relaxing moment in the outdoor Jacuzzi while their young ones explore the kids’ play area. Parking is available for all guests. Erbil, Iraq Erbil Rotana Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Saadiyat Rotana Resort & Villas Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Park Rotana Department: Front Office Employment Type: Executive / Director We are currently seeking for passionate and dynamic guest focused Front Office professionals... Experience: 2 - 4 Years of Experience Abu Dhabi, UAE Saadiyat Rotana Resort & Villas Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Park Rotana Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Erbil, Iraq Erbil Rotana Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Saadiyat Rotana Resort & Villas Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Park Rotana Department: Front Office Employment Type: Executive / Director We are currently seeking for passionate and dynamic guest focused Front Office professionals... Experience: 2 - 4 Years of Experience Abu Dhabi, UAE Saadiyat Rotana Resort & Villas Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Abu Dhabi, UAE Park Rotana Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Erbil, Iraq Erbil Rotana Department: Front Office Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... #J-18808-Ljbffr
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