Borders General Manager

1 month ago

Doha, Qatar SITA Full time
Overview Faced with ever growing security threats from terrorism and international crime, together with the escalated focus on pandemics and health risks, governments are investing in new digital ways of working to protect their borders whilst improving operational efficiency. At the same time, governments are looking at how they can open up their borders in a safe way to improve national prosperity by promoting trade and tourism into their country. Travelers are demanding a safe and seamless travel experience and we need to find new ways to enable the easy movement of goods worldwide. The border of the future will be seamless yet secure. It will be a highly effective and agile, digital and integrated border with decisions made well in advance of the border.
SITA\xe2\x80\x99s Border Management business, SITA AT BORDERS, is a market leader in Border Management solutions, working with over 70 countries worldwide, with in-depth knowledge and expertise of both border operations and the international travel industry.
We are the world\xe2\x80\x99s leading provider of Advance Passenger Processing (APP) / iAPI solutions, and together with API/PNR services our gateways are connected to over 600 airlines.
We uniquely have an end-to-end border management capability and today our solutions process more than 2 billion travelers each year. We differentiate ourselves through our industry expertise and relationships.
The role of Borders General Manager \xe2\x80\x93 (Location: Qatar), is a key role to support our growth and the smooth delivery of services to the Qatar government, who have been a customer for a number of years and collaborate with the Sales and Business development team to extend the service to other government agencies involved in Borders domain.
What you will do
The key responsibilities of the individual will include:
Development of strong relationships with key customer stakeholders and overall customer satisfaction. Management of the financial P&L of the business we have with Qatar government and driving business growth, working with the Account Manager and the Business Development Manager. Accountability for both the successful delivery of customer projects and the operational service we provide to Qatar government, working closely with our global delivery and operations teams. Leadership of the Qatar based teams that provide services to Qatar Government. Positioning SITA as a thought leader and innovator in border management with the customer, and ultimately their partner of choice. Identification of new business opportunities in collaboration with Sales and Business Development Organization of customer co-innovation workshops with different internal stakeholders Providing support, as required, to other customer engagements in the region and globally sometimes. Qualifications Who you are
The individual should ideally have the following professional competency and experience: Minimum of 5 years experience in a related role.
Need to be security cleared by Qatar Government. Good understanding in Border Management is desired, Seamless traveler journey, digital pre-clearance, integrated borders, identity management, advanced risk assessment Good understanding of end-to-end passenger journeys and solutions related to border crossing, Travel Authorization (eVisa, ETA), Biometrics, API, PNR, iAPI, Border Control, ABA Gates/ Kiosks, Risk assessment engines, watchlists systems Knowledge of industry stakeholder role such as ICAO, IATA, United Nations, Interpol, US CBP, IOM, OSCE, EU Directives, IBMATA, etc. Educational Background in Engineering, IT, Telecom, finance, or equivalent business experience Selling to governments Welling to travel Very strong stakeholder engagement skills. Track record of achieving business growth. Bilingual in Arabic and English (native or fluent in both languages) Strong communications skills and ability to interact with C-Level executives (internal & external) to clearly articulate and negotiate complex and high value business propositions. Understand financial acumen, link and articulate T&Cs impacts to financial results and vice versa Very good knowledge of project management and service operations. Experience of working in a matrix environment, liaising with different teams to drive overall business success. Leadership skills to motivate and drive our strategic objectives. What we offer
SITA\xe2\x80\x99s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who\xe2\x80\x99ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we\'re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you\xe2\x80\x99d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world\xe2\x80\x99s leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.ae

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