Teller

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time
Important

Please fill in the QNB Relatives Declaration Form before proceeding with your Online Application:

Click Here to Download Relatives Form

Step 1:
Click the link above, Download the file, fill and sign the QNB - Employment Application Form & Relatives Degree Declaration Form

Important Note:

Please write "
N/A" or "
None" or "
لا يوجد" incase there are no relatives working for QNB and
sign
Please be sure to sign all the pages and correctly write the date

Kindly add to the 'Attachments' tab named
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Job Purpose Summary


The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities by Dimensions

Shareholder & Financial:

  • Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  • Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.

Customer (Internal & External):

  • Enhance the Group's image through proactive customerdriven servicing of their needs in support of the goal of exceeding customer expectations.
  • Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
  • Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
  • Crosssell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  • Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.

Internal (Processes, Products, Regulatory):

  • Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  • Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  • Coordinate with tellers and branch operations staff on an "as is needed" basis to ensure smooth operations, and timely and friendly service delivery.
  • Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  • Refer to Head of Customer Service for any unresolved queries on transactions handled.
  • Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
  • Ensure compliance to internal service quality standards and compliance to audit requirements.

Learning & Knowledge:

  • Possess working knowledge of branch customer service to carry out duties and responsibilities.
  • Identify related areas for professional development of self.

Qualifications:

Education/Experience Requirements:

  • High School Certificate.
  • Awareness of branch customer service practices and regulations.

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