Waiter/waitress

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar voco Full time

Your day to day

Restaurant

  • Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.
  • Knowledge of all F&B standard operating procedures, quality presentation, and service and products
  • Knowledge of the area competition, promotional concepts
  • Knowledge of wines and beverages, food trends and special seasonal foods
  • Knowledge of the specialties which will be served in the restaurant
  • Equip oneself with the knowledge of "dujour" items, "not available" items, menu preparations and presentations.
  • Complete mis en scene and mis en place before the shift commences.
  • Clean and polish allotted silverware cutler, glassware and chinaware.
Ensure all equipment is properly utilized.

  • Stock side board with proprietary sauces, linen and other equipments for service.
  • Check all furniture in the station maintenance.
  • Lay out tables and covers as per standards.
  • Fold napkins into prescribed attractive styles.
  • Equip one self with orders pads, pencils, waiter cloths, matches and bottle openers.
  • Requisition fresh restaurant linen and flowers in consultation with supervisor.
  • Air restaurant by opening windows.
  • Ensure all areas in the station are cleaned and organized.
  • Acknowledge returning and regular clients
  • Greet guests on arrival, provide the menu and advise of any specials.
  • Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.
  • Enhance food and beverage sales through the art of suggestive up selling.
  • Develop restaurant image through high standards of service to guests.
  • Knowledge of the different conference packages; different table settings
  • Be fully conversant with all hotel facilities and services.
  • Act on flags and special requests.
  • Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.
  • Answer queries on house facilities and places of tourist interest.
  • Maintain confidentiality with regard to guest's personal information.
  • Provide assistance to guests on all matters relating to their stay.
  • Act on any complaint received and follow up with the guests, any comments should be forwarded to the outlet supervisor.
  • Check reservations for the shift and allocate with the approval of the outlet supervisor.

Room Service

  • Complete mis en place before the shift commences
  • Set up trays and trolleys as per standards
  • Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations.
  • Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.
  • Clean and polish allotted silverware, cutlery, glassware and chinaware
  • Execute orders in guest rooms ensuring speed, quality and personalization
  • Clear trays/trolleys from guest rooms/floor corridors.
  • Prepare and place complimentary fruits baskets in guest rooms.
  • Attend to room service telephones promptly within three (3) rings.
  • Familiarize oneself thoroughly with room service menu
  • Take down guests' food or beverage order as per guests' requirement and display salesmanship to get greater revenue
  • Note down KOT/Check, follow up on orders
  • Fill up summary sheet
  • Enter in the logbook any complaints, delays, suggestions
  • Note down outlet reservation in the reservation register of each closed outlet.
  • Make KOTs/Checks from door knob orders
  • Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.

F&B Administration

  • Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents.
  • Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets.
  • Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support.
  • Respond to inquiries regarding each program and event
  • Onsite attendance at all programs and event
  • Full event production and management of all assigned events and additional special events throughout the year
  • Manage budget for each event
  • Negotiate and secure venues, work with catering managers on all event Logistics-F&B, AV, Set, event timeline
  • Work with marketing on event promotion, signage and materials
  • Work with vendors and negotiate prices for all items
  • Research potential vendors and venues

What we need from you

FINANCIAL RETURN

  • Maintain cash float & reconcile daily
  • Assure accountability for cash float issued.

RESPONSIBLE BUSINESS

  • Comply with and ensure adherence to all of the hotel's policies and procedures
  • Comply with all

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