Guest Service Associate

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time
  • Ensure the establishment andexecution of all departmentalgoals.
  • Efficiently manage all Guest Experiencesoperational areas.
  • Facilitate efficient,convenient and secure entry process to thewaterpark.
  • Support the arrival and departureprocess for the park.
  • Ensure to provide thebest possible service to the guest.
  • Providepricing, promotions, shows, rides & attractions informationand suggestions to guests.
  • Sell tickets andother products via point of sale (POS)system.
  • Efficiently manage and maintain queuelines.
  • Efficiently manage turnstiles to ensureguests are able to enter/leave the park with ease by holding avalid ticket/pass.
  • Ensure that all departmentaldaily checklists and forms are being consistently completed. Anyfollow up action related to it its initiated and all records arefiled accordingly.
  • Follow all the GuestExperience department polices, standard operating procedures,performance standards, safety and evacuationprocedures.
  • Handle any guest complaintscourteously and fairly, provide appropriate service recovery asneeded and address to appropriate colleagues ordepartment.
  • Facilitate ticket, cabana, towel,locker sales and rentals.
  • Collect payments,make change by accepting cash, vouchers, credit card and listedforeign currency.
  • Balances cashdrawer/register/float by counting cash at beginning and end of workshift and ensure timely remittance of sales to cashcontrol.
  • Maintain knowledge and awareness ofongoing promotions.
  • Maintain awareness andadherence to the company's cash handling policies andprocedures.
  • Consistently upsell, cross-sell andpromote products, activities and services to generate additionalrevenue.
  • Receive and record guests feedback,complaints and enquiries.
  • Provide and takeresponsibility for the professional delivery of all information viatelephone and in person.
  • Conduct site tours asrequired.
  • Manage lost & found counteraccording to company's lost and foundpolicy.
  • Work outdoor, in extreme temperatures,wet, humid or windy environment caused by weatherconditions.


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