Housing Executive

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

Company Description
BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

Job Description SUMMARY OF POSITION**The position of Housing Executive will report to the Cluster Director of Housing. It is a key operational colleague role with the opportunity to make a direct impact on the safety and proper maintenance of our community facilities, accommodation, and healthy living conditions in our community.

SCOPE


The Housing Executive will have responsibility for procuring and comprehensively managing all of the housing, offices, and other facilities necessary for the operation's activities.


Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Strictly implement accommodation rules and regulations in the resort without prejudice.
  • Assignment of individual colleague to their appropriate accommodations as per respective entitlement stipulated in their employment contract with due consideration of their nationality, gender, and religion.
  • Ensure that our Accor's values are being practiced/demonstrated in our daily interactions with our colleagues and external guests.
  • Prepare welcome kit (e.g. welcome card, welcome drinks and fruits, printed accommodation rules and regulations, required toiletries etc.) for onboarding new employees.
  • Ensure to keep professional and amicable interactions with all the departments in the resort and to each individual regardless of their job levels.
  • Ensure that all maintenance issues raised by room occupants and after your regular inspections are attended to and reported immediately to Engineering department (either to 24hrs. hotline or Engineering Coordinator).
  • Ensure to keep a tracking sheet of all reported maintenance issues and update it with whatever actions were taken to resolve it (date and time resolved and by whom should be indicated on the tracking sheet as well).
  • Followup any pending maintenance issues from Engineering department not exceeding a week.
  • Schedule room inspections in coordination with Security team on a monthly basis and create tracking sheet highlighting rooms that are out of order, red flags (with molds or needs complete refurbishment), not as per our health & safety regulations, safety measures are being followed by the occupants, and our TALENT & CULTURE policy on care of the accommodation.
  • Ensure the cleanliness of each blocks/buildings and hallways by doing regular inspection (every week). This practice should be followed; thus, proper communication of this information should be established (join daily briefings of each departments, leave notices in each room, create information awareness, etc.).
  • Manage hospitality and all relevant logistics for visiting staff, partners, etc.
  • Liaise and coordinate with TALENT & CULTURE team regarding accommodation and related aspects of onboarding new employees, visitors, and transitioning existing/terminating employees.
  • Liaise and coordinate with TALENT & CULTURE team, Purchasing Manager or Store Supervisor regarding the necessary supplies/materials that are required inside the room which are needed to be replaced or be put inside.
  • Ensure to print out updated accommodation list and out of the island leavers on a weekly basis for Emergency/Evacuation purposes.
  • Prepare the following monthly reports: maintenance report and accommodation matrix to be submitted to TALENT & CULTURE team for awareness and update.

Qualifications Qualifications**:

  • Minimum of 12 years of previous experience managing housing and facilities services of comparable size, scale and nature.
  • Previous experience working in remote island highly preferred
  • Strong ability to set priorities, balance competing priorities, and multitask.
  • Strong interpersonal and communication skills.
  • Strong customer service orientation.
  • Previous role in multicultural environment
  • Experienced in Fire & Life safety systems

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