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Core & Cloud Domain Engineer
2 weeks ago
Core Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed network elements.
He/she will be responsible in supporting L2 engineers for incident management related to PS/IMS/CSDB/STP/DRA/SMSC etc.Core domain, troubleshoot end users complains, escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.
Key accountabilities and decision ownership- Responsible for 24X7 monitoring of Core Switching network. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required.
- Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
- Create KPIs reports of PS/IMS/CSDB/STP /DRA/SMSC/PCRF etc. Core domains and share with relevant stakeholder for further analysis.
- Support for pre and post heath check for any major network changes for Core domain (PS/IMS/CSDB/STP/DRA/PCRF) and any other domain based on the request. Support L2 engineers Resolve end users complains for Data traffic.
- Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them.
- Support L2 engineers for endtoend Incident management and network audits and analyses with the focus on proactive detection for Core domain aligned using ITIL process.
- Postevent Investigation & Maintenance Administration.
- Performance Monitoring & Reporting
- Performance Analysis & Management
- Change Management
- Work Order Approval & Management
- Overall GNOC Management
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Core Banking Support Analyst
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