Quality Monitoring Agents

RESPONSIBILITIES Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction. Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all...

EMFI Qatar Group is looking for a QUALITY MONITORS with the following qualifications:Qualification: Diploma in Civil Engineering ISO 9001 Lead Assessor CertificationExperience: Must have "Material Inspection" and/or "Material Laboratory" experience Should have minimum 20 years demonstrable postgraduate experience Minimum 15 years directly related experience...

Coordinates deficiencies corrections andprocess improvements identified with supervisors and management andacts as the quality liaison to quality representatives (as needed),ensuring that the BMS quality system complements and complies withprogram, government, regulatory, and contractualrequirementsResponsible for program support to establish andimplement a...

Coordinates deficiencies corrections and process improvements identified with supervisors and management and acts as the quality liaison to quality representatives (as needed), ensuring that the BMS quality system complements and complies with program, government, regulatory, and contractual requirementsResponsible for program support to establish and...

Call Center Agent Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains...

ACTS Qatar is currently looking to hire an Instrumentation and monitoring engineer with the below qualifications and skillsOverseeing geotechnical instrumentation and monitoring projects.Directing field activities for instrument installation such as inclinometers, surface monitoring points, pressure cells, strain gauges, multi-point borehole extensometer...

The Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller'srequest and ensure follow up according to the hotel'sstandards. To serve as a liaison for guests requiring informationrelating to all...

The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller's request and ensure follow up according to the hotel's standards. To serve as a liaison for guests requiring information relating to...

Sell the voco Doha West Bay Suites product and services using up-selling and suggestive selling techniques Promote the Hotel's products and services Maintain a high level of product and service knowledge about voco Doha West Bay Suites. Prepare and execute action plans which increase reservation sales and associated business Offer waitlist reservations, if...

Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

Duties and Accountabilities: Lead the project's overall M&E efforts, including the design and oversight of a strong M&E plan and Performance Management Plan (PMP). In coordination with stakeholders, draft/prepare M&E plans and associated M&E templates. Support in the collection and monitoring of all M&E activities under the project, including reviewing data...

As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...

ACTS Qatar is currently looking to hire an Instrumentation and monitoring engineer with the below qualifications and skills Overseeing geotechnical instrumentation and monitoring projects. Directing field activities for instrument installation such as inclinometers, surface monitoring points, pressure cells, strain gauges, multipoint borehole extensometer...

Position Title: RemoteLive Chat Agent Employment Type: Part-Time Salary Range: QAR per hour Al Faisal Holding is currently seeking a Remote LiveChat Agent to join our team. As a Remote Live Chat Agent, your mainresponsibility is to provide excellent customer service throughlive chat support to our clients. The ideal candidate for thisposition is someone who...

Position Title:Remote Live Chat Agent Employment Type: Part-Time Salary Range: QAR per hour Al Faisal Holding is currently seeking a Remote Live Chat Agent to join our team. As a Remote Live Chat Agent, your main responsibility is to provide excellent customer service through live chat support to our clients. The ideal candidate for this position is someone...

Quality Assurance (QA)Quality Assurance focuses on ensuring that the processes used to manage and create deliverables are effective and efficient. It is about preventing defects and ensuring quality in the planning and processes.Key Responsibilities:- Developing Quality Plans: Create and implement quality assurance plans that align with company standards and...

The United Nations {UN} Multi-sectoral seeks for a Monitoring and Evaluation Manager (M&E Manager) for our recent multi-millions regional projects. The M&E Manager will report directly to the Program Director and will work closely with the M&E Director and team. The M&E Manager will provide oversight to coordinate the monitoring of the program/project and...

Job Description: Real Estate Agent (Male or Female) Must be holding Qatar Driving License Must have a Car Excellent Costumer Service Skills Commission Based Salary Transferable with or without NOC / Freelance Visa (Available Immediately) SEND YOUR CV ASAPInternational Development Real Estate (IDRE) is a leading real estate company in Qatar, dedicated to...

Job SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...

Process all reservation requests,changes, and cancellations received by phone, fax, ormail.Identify guest reservation needs anddetermine appropriate room type.Verifyavailability of room type and rate.Explainguarantee, special rate, and cancellation policies tocallers.Accommodate and document specialrequests.Answer questions about propertyfacilities/services...