Remote Live Chat Agent

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar AL FAISAL HOLDING Full time

Position Title:

Remote Live Chat Agent Employment Type:
Part-

Time Salary Range:
QAR per hour Al Faisal Holding is currently seeking a Remote Live Chat Agent to join our team.

As a Remote Live Chat Agent, your main responsibility is to provide excellent customer service through live chat support to our clients.

The ideal candidate for this position is someone who is a good communicator, highly organized, and has at least 4 years of relevant experience in customer service.

Additionally, we are seeking someone with excellent project management skills who can work independently and has an eye for detail.


Key Responsibilities:

  • Engage with customers in a friendly and professional manner through live chat support
  • Provide prompt and accurate replies to customer inquiries and concerns
  • Manage several chat conversations simultaneously while maintaining high quality standards
  • Identify and escalate customer issues or concerns to the relevant departments
  • Maintain customer satisfaction by providing quick and effective resolutions
  • Document customer interactions and transactions accurately
  • Proactively identify ways to improve customer service delivery
  • Meet or exceed the set targets for chat metrics and other related performance indicators
  • Perform all other duties and responsibilities as assigned by the management Qualifications:
  • Excellent verbal and written communication skills in English language
  • At least 4 years of relevant experience in customer service, preferably in a remote capacity
  • Ability to prioritize and manage multiple tasks and queries simultaneously
  • Highly organized and detail oriented, with excellent time management skills
  • Ability to work independently and as part of a team
  • Proficient in using computers and web based tools
  • Ability to work in a fast paced and dynamic environment
  • Project management skills is desirable
  • Flexible and available to work on a part time basis If you are interested in joining our team, please submit your up to date resume and a cover letter.
Successful candidates would be invited for a virtual interview.

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