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Beauty Salon Supervisor
2 weeks ago
We are looking for a skilled female Salon Supervisor to oversee all aspects of the salon operations in our beauty salons in Qatar. The ideal candidate will be responsible for managing staff, ensuring customer satisfaction, staff scheduling, customer handling, and driving sales and business growth.
Responsibilities:
Oversees salon staff including hair stylists, nail technicians, spa and beauty therapists, and front desk personnel
Create and maintain salon schedules, ensuring adequate coverage for all services and peak times
Manage inventory and stock levels, ordering supplies as needed to meet customer demand
Maintain a clean and organized salon environment, ensuring compliance with health and safety regulations
Develop and implement marketing strategies to attract new clients and retain existing ones
Handle customer inquiries, complaints, and feedback in a professional and timely manner
Monitor and analyze salon performance, identifying areas for improvement and implementing corrective actions
Stay updated on industry trends and best practices, and introduce new services or products to meet customer needs
Handle guest questions and concerns professionally and courteously, taking initiative in resolving guest challenges
Prepare a daily report of income and report to the Salon Manager
Ensure all the printing materials are available in the salon
Keep track of the timing of performing a service by technicians
Handling guests' needs while maintaining a professional and pleasant manner
Promote, up-sell & cross-sell products and services
Explain products, services, and treatments to clients and assist them with determining their individual needs
Upholds have a high standard of guest relations by ensuring good quality of customer service and brand image
Ensure all the staff tools are in a good condition
Monitor stock control and inform the Salon Manager in advance of the products required for professional and retail use
Monitor expiry dates and stock
Handle maintenance problems by submitting, coordinating, and following up on Maintenance/ Engineering/ Housekeeping requests
Ensure high-quality customer service and promote good public relations
Manage salon facilities including health and safety
QUALIFICATIONS:
Proven experience as a Salon Supervisor (mandatory)
Excellent leadership and team management skills
Strong understanding of salon operations, including scheduling, inventory management, and customer service
Ability to drive sales and meet business targets
Up-to-date knowledge of beauty and wellness trends
Exceptional communication and interpersonal abilities
Diploma or certification in cosmetology or related field is a plus
Job Type: Full-time
Experience:
- beauty salon supervisory: 2 years (Required)
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