Beauty Salon Supervisor

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Onex Beauty Group Full time

Responsibilities:

  • Oversees salon staff including hair stylists, nail technicians, spa and beauty therapists, and front desk personnel
  • Create and maintain salon schedules, ensuring adequate coverage for all services and peak times
  • Manage inventory and stock levels, ordering supplies as needed to meet customer demand
  • Maintain a clean and organized salon environment, ensuring compliance with health and safety regulations
  • Develop and implement marketing strategies to attract new clients and retain existing ones
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner
  • Monitor and analyze salon performance, identifying areas for improvement and implementing corrective actions
  • Stay updated on industry trends and best practices, and introduce new services or products to meet customer needs
  • Handle guest questions and concerns professionally and courteously, taking initiative in resolving guest challenges
  • Prepare a daily report of income and report to the Salon Manager
  • Ensure all the printing materials are available in the salon
  • Keep track of the timing of performing a service by technicians
  • Handling guests' needs while maintaining a professional and pleasant manner
  • Promote, upsell & crosssell products and services
  • Explain products, services, and treatments to clients and assist them with determining their individual needs
  • Upholds have a high standard of guest relations by ensuring good quality of customer service and brand image
  • Ensure all the staff tools are in a good condition
  • Monitor stock control and inform the Salon Manager in advance of the products required for professional and retail use
  • Monitor expiry dates and stock
  • Handle maintenance problems by submitting, coordinating, and following up on Maintenance/ Engineering/ Housekeeping requests
  • Ensure highquality customer service and promote good public relations
  • Manage salon facilities including health and safety

QUALIFICATIONS:

  • Proven experience as a Salon Supervisor (mandatory)
  • Excellent leadership and team management skills
  • Strong understanding of salon operations, including scheduling, inventory management, and customer service
  • Ability to drive sales and meet business targets
  • Uptodate knowledge of beauty and wellness trends
  • Exceptional communication and interpersonal abilities
  • Diploma or certification in cosmetology or related field is a plus

Experience:

- beauty salon supervisory: 2 years (required)

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