Service Engineer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar ABB Full time

Service Engineer

:

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions:
gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

:


You will be working as Service Engineer, will be the part of Motion Business Area for Service division based in Doha, Qatar.

In this role you will be responsible to ensure safe and on-time site services and customer support with full range of quality services to develop Motor business in Qatar

This position reports to

:

Service Team Leader

Your responsibilities

:

  • Ensuring field service is executed in accordance to ABB's guidelines, troubleshooting manuals and OHS standards and ensuring that the quality, engineering standards and safety are fulfilled all the time
  • Performing LEAP/MACHsense testing and taking lead in completing report and presenting findings to customers on time, ensuring necessary preparation before visiting the site, onsite take ownership and ensuring effective and accurate execution of the job
  • Submitting professional technical report with recommendation after completing every site job, performing L3/L4 maintenance work at site for large medium voltage machines, ensuring proper teamwork and supporting team members whenever required
  • Guiding customers on right maintenance requirements and supporting sales team to improve ABB's chance to win future business and ensuring that Serv IS data base is updated after each site visit
  • Coordinating with partner workshops for effective execution of repair work, providing technical support for field service team, project managers and frontend sales team and warranty handling with customers and factory
  • Coordinating directly with customers for addressing aftersales issues with motor and having quick and effective response to customer calls and ensuring timely completion of site reports, time sheets etc
  • Creating customer confidence to undertake onsite maintenance, and personally leading and guiding the team in executing it, ensuring that service processes follows ABB's approved method statement and all necessary details are properly documented
  • Providing the end user with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
  • To be accountable for spare parts, tools and equipment that are required to complete the job at hand, properly maintaining the testing equipment & tools and follow the calibration procedure/schedule and providing customer training for ABB products.

Your background

:

  • Bachelor's degree
  • Electrical /Mechanical Engineer
  • 5+ years of experience in field service
  • Fluency in English language is mandatory

Benefits

:

  • Retirement plan

More about us

:


ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions.

Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day.

ABB Motion keeps the world turning, while saving energy every day Work model:
on site #LI-onsite
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