Service Engineer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time
  • Performing advanced maintenance tasks in accordance with customer requirements
  • Providing recommendations to the customer on product or solution, enhancements, and system health checks
  • Performing and leading service projects and taking ownership of customer co-ordination.
  • Providing resolution of complex technical issues and resolving Customer disruptions
  • Providing technical expertise for products and services to support Customers, Emerson operation teams and Sales / Proposal teams.
  • Perform on-site services such as Modification works (eMOCs), Troubleshooting, support Emergency On-call, Site Evaluation Services and Basic to Advanced Cybersecurity Assessment.
  • Mentoring Service Engineers and Technicians
  • Leading a team of service engineers as required and lead assigned installed-base Maintenance executions.
  • Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures
  • Finish all assigned Technical Trainings and Safety Trainings for Personal Development on priority-basis and to secure Professional to Expert Certifications.
  • Be aware about the latest updates, KBAs and new features in DeltaV control system and Cybersecurity products.
  • Provide technical expertise for products and services to support customers in diagnostics and troubleshooting of complex technical issues escalating / collaborating with Emerson GSC and Product Engineering to help resolve product issues.

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