Government Relations Protocol Manager

2 weeks ago

AlJumayliyah, Qatar raffles doha Full time
Primary Responsibilities

  • Managesand oversees the immigration process for all employees andvisitors. This includes visa acquisitions, blood typing, medicalhealth screenings, and fingerprinting.
  • Provides Arabictranslation services and on-call services for all governmentaltransactions letters and applications including but not limited to:traffic violations, arrests, incarcerations and traffic accidents.
  • Ensures up to date communications to management oncountry's local Labor, Governmental Laws and QatarTourism changes and new laws/decrees for staff (And theirfamilies), hotels and outlets.
  • Provides counsel andrecommendations to management when Qatar law & customs areinvolved.
  • Maintains effective communication with alllevels of the organization.
  • Manages and maintain recordsfor all GRP (Hotels, Staff and visitors) related letters,applications and transactions properly.
  • Manage andMaintain all GRP (Hotels, Staff and visitors) related LSOPs as perACCOR standards aligned with local laws and regulations.
  • Promote a friendly, dynamic and collaborative work environment thatincludes, open communication, teamwork, participation, trust,respect, professionalism and fun.
  • Attend and participatein meetings and committees as required.
  • Work towardsexceeding company's business targets & Takepositive/resourceful approach to every project.
  • Set,Manage and deliver annual targets for GRP section.
  • Manage and track allocated petty cash expenditure throughmaintaining original receipts and through timely preparation ofexpense report.
  • Manage and oversee all governmenttransactions and visits to government agencies in an efficient andtimely manner to minimize cost and avoid penalties and additionalfees.
  • Establish and maintain productive workingrelationships with key and operational government offices includingbut not limited to: Qatar Tourism, Medical Commission, Ministry ofLabour, Ministry of Interior (CID, Immigrations Office, Securityand Safety Department), Municipality, Ministry of Economy andCommerce, Ministry of Business and Trade, Consumer ProtectionDepartment, Customs, Airport Authorities and other Ministries andagencies, in order to assist with the efficient processing andapproval of requests and formalities.
  • Liaise with allgovernmental offices and authorities in relation to setting uplicenses including resort trade license, chamber of commercecertifications of registration, civil defense certificate, etc.
  • Manage and Maintain all licenses LSOPs and filesproperly
  • Conduct periodic internal audit to ensurecompliance with local laws and regulations, and ACCOR LSOPs.
  • Work closely with Talent & Culture andAdministration teams to ensure the timely completion and executionof relevant government and administrative formalities.
  • Keep the Talent & Culture team informed of significantchanges and issues that may jeopardize the achievement of companygoals, and those that are not being addressed adequately.
  • Manage and maintain all visa documentation related tonew hires, separations of employment, transfers of sponsorship,renewals files, applications, letters, etc.
  • Organizeattestation of certificates and legal translation of documents andother activities related to immigration and labor.
  • Manage and maintain the sponsorship reports from immigration, laboroffice and sponsorships, and the re-submission to immigration andlabor office with relevant support documents.
  • Supportand provide guidance to the GRP team with candidates in regard tothe work permit documentation required and the process to follow.
  • Support and provide guidance to the GRP team onobtaining necessary approval from management for issuing exitpermits to staff as and when required.
  • Manage, Resolve,record and highlight to management immigration related issues in atimely manner.
  • Support and provide guidance to the GRPteam in attending to employee queries regarding details ofimmigration formalities, and entitlements.
  • Support andprovide guidance to the GRP team with the process of theimmigration requirements in the most effective and efficient mannerto expedite on boarding of new employees including pre-approval ofnationalities and gender for pre and post opening.
  • Update relevant business areas with issues, risks, and statuses ofimmigration/government processes and provide relevant solutions ona timely manner.
  • Ensure immigration processes arecompleted in minimal time including Resident Permits, DriversLicenses, Visas, CID procedures etc.
  • Maintain employeefiles and documents relevant to immigration and relevant forms forall types of immigration transactions.
  • Manage and ensureall renewals transactions (Hotels, staff and guests) are processedon a timely manner.
  • Direct the preparation andmaintenance of reports as are necessary to carry out the functionof immigration.
  • Prepare periodic reports to ExecutiveTalent & Culture Director for management updates orrelevant authorities, as necessary and as required.
  • Manage and Monitor the implementation of an improvement process forall immigration and labor records to be tracked and maintainedthrough the resort system.
  • Provide practical/innovativesolutions for GRP team LSOPs to ease and expedite the processes.
  • Represent the hotel for all VIP and VVIP local and GCCarrival welcome.
  • Help in attending to local and GCCguest complaints.
  • Provide translation on all local andGCC guest complaints to QT. Qualifications Specific Job Knowledge,Skill and Ability The Government Relations & ProtocolManager must possess the following knowledge, skills and abilitiesand be able to explain and demonstrate that he or she can performthe essential functions of the job, with or without reasonableadjustments.
  • Excellent written and verbal communicationskills (Arabic and English)
  • Ability to effectively dealwith a variety of audience, some of whom will require high levelsof patience, tact and diplomacy.
  • Strong computerliteracy including knowledge of Windows XP and Microsoft OfficeSuite of products including Word

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