Senior Operations Agent

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.

To achieve our ambition, we need you to share your skills and fresh ideas.


As Senior Operations Agent, you will be responsible for all tasks related to the booking process whether it is an Inbound or an Outbound booking and done from QR Holidays Doha or QR Holidays in Outstations.

You will provide appropriate holiday information to the customer with the highest level of customer service and as per QR Holidays Operations process, customer support for QRH operations at all touch points.


Accountabilities:

  • Attend all inquiry as per agreed booking and service process as well as time frame.
  • Identify the customer's needs and provide suitable holiday information in a confident and efficient manner.
  • Assist customers with checkin and immigration formality for transit city tour and stopover products.
  • Issue documentation required for transit city tour and stopover products.
  • Ensure customer receives the highest level of service excellence at all points of contact. Maintain prompt communication with the customer towards conversion of the inquiry. Be responsible for ensuring that ground service provider punctuality.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualifications:

  • Bachelor's Degree or Equivalent
  • Minimum 2 years of Aviation/Travel Agency/Reservation and Ticketing experience
  • Excellent command of English and Arabic
  • Welltraveled
  • Excel spread sheets knowledge
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

  • Doha, Baladīyat ad Dawḩah, Qatar Bay Avenue Tours Full time

    Job SummaryIn this role, you will provide appropriate holiday information to the customer ensuring the highest level of customer service at all times.Specific responsibilities of the role areAttend to all inquiries as per agreed booking and services processes as well as time frames Maintain prompt communication with the customer towards conversion of the...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role: We are currently looking for a Senior Operations Officer for WFM in our Customer Contact Centre.As Senior Operations Officer, you will be in charge of optimizing Contact Centre performance and productivity by managing, supervising, and coordinating the activities and schedules of Customer Service Agents and support staff. Your...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.As a Senior Reservations Agent, you will assist in processing and confirming bookings/reservations of tourism arrangements for...


  • Doha, Baladīyat ad Dawḩah, Qatar NES FIRCROFT Full time

    BH-263336Posted: 11/03/2024- £100000 per annum Qatar Doha Permanent Oil & Gas Our major Oil and Gas Qatar based client is looking to hire a Senior Treasury Operations Analyst to be based in Qatar. The incumbent will be required to efficiently manage the financing and related compliance activities to provide support in meeting the obligations of stakeholders...

  • Senior Operator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Roots Recruitment Service Full time

    Senior Operators are responsible for managing the operations and maintenance of all plants and facilities. Their duties include troubleshooting issues using root-cause analysis, carrying out testing and quality checks, assisting the lead operator in coordinating maintenance activities as well as ensuring plant and facilities condition and performance adhere...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    As the business expands this is an exciting opportunity to join our Doha Sales team.As Senior Ticketing Agent with Doha Sales, your core responsibilities include creating reservations, quoting fares and issuing of tickets. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue. In...


  • Doha, Baladīyat ad Dawḩah, Qatar BLUE BLACK PROPERTIES Full time

    We are hiring a Property Consultant and Senior Property Consultant for one of the leading Broker companies in Real estate.*Property ConsultantExperience at least 1-2 YearsSalary starts from 5K + Commission*Senior Property Consultant3 years Experience in sales Real estateSalary starts from 7K + CommissionJob Types: Full-time, CommissionSalary: From...


  • Doha, Baladīyat ad Dawḩah, Qatar accor hotel Full time

    Responsiblity:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:As a Senior Customer Service Agent, you will be responsible for helping us achieve this ambition:Offers passengers the highest level of services, keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate about...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Qatar Airways is currently recruiting for Senior Station Support Agent for Ground Services Department.Specific responsibilities of the role include:Validation of rates in the supplier invoices Matching rates to a valid source document Purchase Order, Contracts, QCC etc Extract reports to assist ASM to verify services. Report discrepancies/missing data to...


  • Doha, Baladīyat ad Dawḩah, Qatar RIGZONE PETROLEUM COMPANY Full time

    Custodian Orange County Schools Position Summary:Under the direction of the school principal and custodian leader, the custodian/handyman performs a variety of semi-skilled and skilled jobs in the maintenance, construction, alteration, and repair of buildings, grounds, and equipment. This position also provides quality custodial services to the education,...


  • Doha, Baladīyat ad Dawḩah, Qatar RIGZONE PETROLEUM COMPANY Full time

    CustodianOrange CountySchoolsPositionSummary:Underthe direction of the school principal and custodian leader, thecustodian/handyman performs a variety of semi-skilled and skilledjobs in the maintenance, construction, alteration, and repair ofbuildings, grounds, and equipment. This position also providesquality custodial services to the education,...

  • Leasing Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Candidzone Full time

    We are hiring a Leasing Agent for one of our clients in Doha.Requirements: M/F 40 years old and below At least 5 years relevant experience in Real Estate Having knowledge and experience in technical operations Strong leadership and team management skills Excellent communication and interpersonal skills Immediate to 1 week joining Valid QID with NOCFor...


  • Doha, Baladīyat ad Dawḩah, Qatar Ajwan Group Full time

    Call Center Agent PositionExciting Opportunity for Experienced Call Center Agent in Food and Beverage IndustryJoin our team as a Call Center Agent with specialized experience in the food and beverage sector. If you have a passion for providing excellent customer service and possess a background in F&B call center operations, we want to hear from youKey...

  • Senior Operator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Al Jazeera Media Network Full time

    Al Jazeera Media network a Senior Operator - Multi-Skills Operations is responsible for the following inputs required for daily news and programmes on-air operations: Teleprompt system ,Floor Managing Graphics Playout (Vizrt), Video Playout (Mosart, Icommad).Key Responsibilities:Senior Operator - Multi-Skills Operations should be capable to operate...


  • Doha, Baladīyat ad Dawḩah, Qatar accor hotel Full time

    Responsiblity:Hiring,training, and preparing call center representatives to respond tocustomer questions and complaints and troubleshoot problems withservices or products.Ensuring agentsunderstand and comply with all call center objectives, performancestandards, and policies.Answering agentquestions regarding best practices or difficultcalls.Identifying...

  • Royal Service Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller's request and ensure follow up according to the hotel's standards. To serve as a liaison for guests requiring information relating to...

  • Royal Service Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller'srequest and ensure follow up according to the hotel'sstandards. To serve as a liaison for guests requiring informationrelating to all...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job SummaryAs CCTV and Access Control Security Agent you will be responsible for conducting security related duties both within the Airport Security Operations Center (ASOC) and within the terminal building. Responsible for the correct deployment of contracted security agents in the field ensuring the required standards are met and maintained. Will be...

  • Reservations Agent

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels, Resorts and Spas Full time

    As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...