Senior Client Relationship Executive

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

Responsibilities:


The incumbent liaises with the new client and acts as the point of contact for all queries and issues during the lifecycle of the client by communicating continuously externally and internally and providing advice to any issues or challenges that they may face as well as supporting business growth to ensure the platform continues to add value.


  • Manage Client Affairs: Executes successful client transition from Business Development to Commercial team. Communicates frequently with clients on information, concerns and suggestions. Serves as the customer's voice within the company, including product, marketing, professional services and sales. Proactively anticipates customer needs and identifies any potential issues. Creates recommendations and facilitates action for resolution. Updates the client database with profiling data. Resolves all clientrelated issues by coordinating with relevant stakeholders; escalates all unsolved clientrelated issues and questions to the Client Relationship Executive. Notes all concerns and suggestions made by clients and communicates them to Head. Updates the customer database, VIP contact list, et al as required.
  • Clients Database: Updates and maintains client records (queries raised, issues resolved, contact details, etc.) on the client's database. Uses client records to produce contact lists for marketing campaigns, business development campaigns, events, and other purposes as required by Strategy & Business Development and CEO's office. Ensures data integrity pertaining to client records on the ERP system including monitoring old and outdated information. Utilizes client records, history and analysis to prepare regular MIS (management information system) reports to support management decision making. Tracks SLAs and follows up to ensure issues or queries are actively closed.
  • Liaises with clients (existing and new) in order to drive engagement and participation in events through orientation sessions, workshops, networking events, etc. as and when required to support the Commercial department.
  • Attends networking and other events with clients as and when required to continue building stronger relationships in the market with current and potential clients.

Operational Plans

  • Assists in developing the operational plans as and when required and executes them in line with the Organization and the Department' strategy.

Driving Excellence

  • Provides input to enhance the Department's policies and procedures, and follows relevant processes, standard procedures, and instructions to ensure that work is carried out in a consistent and effective manner.
  • Collaborates with others and demonstrates a customer centric behavior with clients and colleagues.
  • Drive commercial growth through partnerships with the right clients to deliver against the strategic objectives

Process and Report Management

  • Prepares relevant reports and ensures completion in a timely and accurate manner, and meet the Department's requirements, policies, and standards.

Related Assignments

  • Perform other related duties or assignments as directed by Head
  • Client Relationship Management based on the company's needs.

Desired Skills:

  • Ability to engage with individuals good interpersonal skills
  • Good problemsolving skills
  • Highly organized, planning skills and ability to multitask and respond to a variety of demands
  • Business acumen
  • Analytical skills with attention to details
  • Establishes and maintains positive working relationships with others
  • Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems
  • Results focus for clients and organization objectives
  • Open to new ideas
  • Excellent command of English and Arabic
  • Selfmotivated and takes initiative
  • Demonstrates high standards of honesty and trustworthiness
  • Presentable

Requirements:

  • Min. of 5 years experience in a legal, regulatory and/or compliance role.
  • Excellent written and oral communication skills in English. Arabic is an advantage.
  • Proficiency in Microsoft Office Suites
  • Must have a Valid QID and can provide NOC
  • Able to join immediately.

Salary:
QAR11, QAR13,000.00 per month

Education:

  • Bachelor's (required)

Language:

  • Arabic (required)

License/Certification:

  • Qatar ID (required)

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