Business Analyst-CRM

2 weeks ago

AlJumayliyah, Qatar Dautom Full time

Client Introduction:
In this role you willhave the opportunity to work closely with one of our esteemedclients. This client is a global leader in the Banking Industryknown for its commitment to quality and innovation. They havechosen Dautom as their trusted partner for their upcoming projects.

Job Title:
Business Analyst CRM This role should have thecapability of business analysis project management and technicalskills in managing and implementing CRM strategies and systemswithin an organization

Key Responsibilities:

CRM StrategyDevelopment and Implementation:
Collaborate with senior managementto define and develop CRM strategies that align with businessgoals. Lead the planning and implementation of CRM projectsensuring they are delivered on time within scope and budget.
Analyze business processes and customer interactions to identifyopportunities for CRM initiatives to enhance customer satisfactionand loyalty.

Project Management:
Manage the entire lifecycle of CRMprojects from conception through implementation and postlaunchsupport. Coordinate with internal teams and external vendors toensure smooth execution of projects. Monitor project progressadjust as necessary and report on milestones and outcomes tostakeholders. Conduct indepth analysis of business requirements toinform CRM strategy and system customization. Translate businessneeds into technical requirements for the CRM system. Evaluate theeffectiveness of CRM strategies and tools recommending improvementsor new technologies as needed.

Stakeholder Management:
Serve as theprimary liaison between the IT department external vendors andbusiness units regarding CRM initiatives. Ensure clearcommunication and understanding of CRM strategies projects andoutcomes across all levels of the organization. Gather feedbackfrom users and stakeholders to continuously improve CRMeffectiveness.

Training and Support:
Develop and deliver trainingprograms for users on how to effectively use the CRM system.
Provide ongoing support and guidance to users addressing any issuesor concerns with the CRM system. Create documentation and resourcesto assist users with CRM processes and best practices.

Skills andQualifications:
Bachelors degree in Information Technology orrelated field. Proven experience in project management and businessanalysis specifically with CRM systems. Strong understanding of CRMprinciples technologies and trends. Excellent analyticalproblemsolving and decisionmaking skills. Strong leadership andteam management abilities. Effective communication andinterpersonal skills with the ability to interact with a variety ofstakeholders. Experience with CRM software is highly desirable.
Project management certification (e.g. PMP) or CRM certification(e.g. Salesforce Admin) can be advantageous.

Benefits and Perks:
Competitive salary and bonus structure. Comprehensive health andwellness benefits. Opportunities for professional development andgrowth. Flexible work arrangements including remote work options.
Employee recognition programs and a collaborative team environment.
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