Customer Service Officer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Kate FM Full time
_
We are Hiring a customer service officer (Arabic Nationalities)_

As Agent Customer Service in Kate Facility Management Qatar

Responsabilities:

  • Customer Service (Receiving Call from Tenant) Solving Issues all Kate Properties 24
  • Assigning work to technicians by using Rent Manager Software
  • Reviewing issues (like pending)
  • Provide detailed information on services to Properties Tenants
  • Communicate to the client and to the maintenance team.
  • Conduct site inspection of the tenants flats and rooms Move in and Move out
  • Evaluated the cost infliction of maintenance and repair activity
  • Resolved difficult tenant complains
  • Supervised the maintenance and cleaning team and security
  • Allocated manpower for daily task and schedule
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives

Requirements:

Fluent in English

Only for Arabic male speakers

Have valid QID

Advanced level of Microsoft Office

Can work overtime on weekends and nights

Job Types:
Full-time, Permanent

Salary:
QAR3, QAR4,000.00 per month

Experience:

Call Centre: 1 year (required)

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